Make a significant impact on patient care at Shoppers Drug Mart as a Bilingual Patient Care Coordinator located in Mississauga, Ontario. This full-time position blends empathy with action-oriented service to ensure positive patient experiences.

The Patient Care Coordinator acts as the main contact for patients and healthcare professionals, requiring a strong background in call center operations and fluency in both French and English. With at least two years of experience in a similar role, you will be responsible for managing inquiries, ensuring data integrity, and assisting in the medication reimbursement process to support patient journeys.

Key Responsibilities:
• Respond to patient and pharmacy inquiries regarding files
• Triage and distribute calls to the right departments




• Create and manage patient files from various sources
• Ensure accuracy of documentation and data integrity
• Advocate for patient needs throughout their therapeutic journey

Requirements:
• Must be bilingual in French and English
• Minimum two years of call center experience
• Proficient in MS Office applications
• Robust interpersonal and communication skills
• Willingness to work flexible shifts, including overtime

Bring your linguistic skills and compassion to enrich patient care at Shoppers Drug Mart.
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📌 Bilingual Care Coordinator at Shoppers Drug Mart (Ontario)
🏢 Pharmaprix
📍 Ontario