We’re looking for an Assistant General Manager to join us at High Rollers! Happy Hour half price bowling is available from 3 to 5pm on weekdays and all day Wednesday. Guests come for the bowling and stay for the food, featuring a value-priced menu served up in a big ol’ beer hall. With six ten-pin lanes, three pool tables, big-screen TVs, and 48+ craft beers on tap, there is always something happening.

High Rollers is where guests bring the family or round up the crew. You’ll help us pull off incredible celebrations and party packages, perfect for large groups and events. And if you’re working late night, you’ll be at the heart of one of Banff’s best parties featuring live local DJs. Help us let the good times roll. Want to know more? Check us out here: https://www.highrollersbanff.com/.

Assistant General Manager
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

We Love Perks! This Position Includes:

Great salaries, achievable bonus programs + tips

50% off food, bottles of wine & sake for yourself + a guest at all BHC venues

Learning & Development allowance

Cell phone allowance

Extended health advantages with premiums completely paid for by BHC after 3 months

RRSP matching program after 3 months





Short Term & Long Term Disability coverage after 3 months

3 weeks paid vacation + statutory holidays

Paid community volunteer time

Subsidized manager housing may be available

What You’ll Do:

Oversee and manage all areas of the venue and use your discretion to make decisions quickly

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs

Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures

Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas

Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise

While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action,



and generating return guests – you also recognize the importance of employee experience and building a strong team culture

You’ll lead by example, having a floor presence for the duration of your shift

Prepare for and attend weekly, monthly, quarterly, and six month planning meetings

What You Have:

You don’t shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of

You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal

Connecting with people and building trusting relationships comes easy to you

Understanding of the importance of communication and workplace culture

Collaborative working style and team focus

Excellent communication skills

Willing to take a step back to look at things from other perspectives and be open to a different way

Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times

Flexible schedule required

ProServe certification required

2 years of experience in the food and beverage industry is an asset

Banff Hospitality Collective is:
https://www.banffcollective.com/banff-restaurants

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.

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📌 Assistant General Manager - High Rollers (Alberta)
🏢 BHC
📍 Alberta