TITLE: "Member Relations Representative" (Rooted in Account Management/Business Dev)
Location: In-Office Newmarket, ON
Hours: M-F 8:30am -4:30pm
Base Salary + Bonus
6% RRSP Contribution
Personal Office
Overview The Member Relations Representative is responsible for managing and strengthening relationships with assigned Members, supporting their engagement with company programs, and driving business growth through strategic communication, recommendations for moving business to our Supplier Partners and ongoing support. This role combines client relationship management, program coordination, and administrative tracking to ensure Members maximize available opportunities.
Summary This role is ideal for someone who enjoys working with people, managing ongoing client relationships, and contributing to business growth through communication, organization, and proactive support.
Key Responsibilities Member Engagement & Relationship Management Conduct regular (monthly) outreach to assigned Members via phone and email
Build and maintain strong, professional relationships with Members
Identify opportunities to increase Member participation with Supplier Partners
Provide guidance and support to help Members achieve business objectives
Address and resolve Member questions, concerns, and challenges in a timely manner
Program Promotion & Business Development Educate Members on new and existing programs, promotions, and incentives
Encourage participation in Supplier Partner initiatives to drive revenue growth
Monitor Member progress and follow up on commitments and opportunities
Identify gaps in performance and recommend alternative strategies




Account Monitoring & Reporting Maintain accurate and detailed records of all Member interactions in CRM systems & Excel spreadsheets
Track outreach eKorts, engagement levels, and program participation
Document Member feedback and share insights with internal teams
Prepare reports and updates for management as required
Collaboration & Internal Communication Work closely with internal teams to resolve Member issues and improve service deliver
Communicate Member feedback to support continuous improvement of programs and partnerships
Assist in aligning Member activities with company and Supplier Partner objectives
Events & Special Initiatives Support planning and execution of company events and trade shows
Engage with Members before, during, and after events to encourage participation, and gather feedback
Conduct in-person Member meetings and follow up on outcomes, thus will be required to attend our annual
show in either the US or Canada
Administrative Duties Ensure timely follow-up on all Member interactions and action items
Maintain organized documentation and reporting systems
Complete additional tasks and projects as assigned
Qualifications College or University degree preferred
Robust written and verbal communication skills
Excellent time management and organizational abilities
Ability to manage multiple priorities and work independently
High attention to detail and accuracy
Intermediate to advanced proficiency in Microsoft Excel
Working knowledge of OKice 365 and CRM/database systems
Relationship building and client service
Problem-solving and critical thinking
Initiative and accountability
Adaptability and multitasking
Data tracking and organization

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📌 Bilingual - Client Services / Member Relationship Rep (Ontario)
🏢 Colin Price Recruitment Services
📍 Ontario