Advance your career with Octave as a Senior IT Support Specialist in Calgary, Canada. This hybrid role emphasizes delivering high-quality IT support across a diverse internal user base in North America.
As a key member of the IT team, your role will involve resolving intermediate technical issues and managing the life cycle of end-user hardware. You will engage with sales, software development, and admin personnel, demonstrating professionalism and commitment to service excellence while juggling multiple workflows.
Key Responsibilities:
• Provide comprehensive IT support for local and remote users
• Efficiently resolve service incidents using ServiceNow
• Manage escalation of complex issues to relevant technical teams
• Oversee procurement,



configuration, and shipment of hardware
• Follow company standards and documentation rigorously
Requirements:
• Intermediate proficiency in Windows and Mac OS
• Robust verbal and written communication skills
• Proven problem-solving and analytical thinking capabilities
• Familiarity with Microsoft Office 365 suite
• Experience with Microsoft cloud solutions is advantageous
Bring your technical skills to Octave and help enhance the user experience through effective IT support.
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📌 Calgary Senior IT Support Specialist
🏢 Octave
📍 Calgary