First Student is seeking a Customer Success Manager to align customers with business development, field operations and cross-functional teams to drive retention and growth. You will lead executive relationships, coordinate renewal strategies, and oversee onboarding and adoption of recent products across the customer lifecycle. Responsibilities include retention planning, cross-functional collaboration, and driving KPIs for onboarding, retention, growth and profitability.
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📌 Strategic Customer Success Lead — Retention & Growth (Toronto)
🏢 First Student
📍 Toronto
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