Lead the charge in customer experience transformation as a Senior Architect focused on Adobe CDP for a leading Utility in Canada. This 40-hour per week role emphasizes strategic journey mapping and data compliance.In this pivotal position, you will manage the architectural design and implementation of Adobe Real-Time CDP, ensuring alignment with stakeholder requirements and privacy regulations. Your expertise will drive the creation of unified customer profiles essential for effective data activation and customer interaction.Key Responsibilities:
Lead stakeholder workshops for journey mapping
Define data governance and compliance strategies
Design integrated customer profiles and audience segments
Mentor cross-functional teams on Adobe CDP best practices
Provide architectural oversight for data ingestion processesRequirements:
7–10 years in Customer Data Architecture
Minimum 3 years with Adobe Real-Time CDP
Experience in large-scale profile deployment
Understanding of identity resolution and data modeling
Regulated industry experience is a plusBring your architectural vision to life and enhance customer journeys in a forward-thinking utility workplace.#J-18808-Ljbffr