Become a Technical Support Lead at Climate X in London, where your skills will directly contribute to climate resilience solutions. Engage with enterprise clients and support them in navigating our creative technology.In this essential role on the Customer Success team, you’ll be responsible for addressing and resolving technical support inquiries. You will work collaboratively with various internal teams, including Engineering and Product, ensuring high-quality service and customer satisfaction. Your expertise in SaaS platforms and support operations will help elevate our clients’ experiences and align with our mission.Key Responsibilities:
Address and resolve inbound customer support queries
Troubleshoot integration and workflow-related issues




Manage Zendesk operations and ticket workflows
Facilitate user onboarding and access management
Provide insights on customer experience to improve usabilityRequirements:
Background in technical support or customer experience
Robust analytical and problem-solving abilities
Experience with Zendesk or similar tools
Excellent communication and teamwork skills
Organized, capable of managing multiple prioritiesUtilize your expertise to spearhead customer success initiatives at Climate X and make a lasting impact.#J-18808-Ljbffr

📌 Climate X Technical Support Lead Role Winnipeg
🏢 Climate X
📍 Winnipeg