The Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The WAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The WAM is a dealer consultant helping with dealer processes in service and warranty operations.

Responsibilities of the position will include

Act as the liaison between the manufacturer and retailer for warranty operations

Observe and improve service operations processes

Work with dealer to ensure service and parts consistently adhere to Stellantis service operation policies

Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement

Provide dealer guidance on:

Claim and condition structure (data integrity)

Service administration policy clarification

Discuss pre-authorization requirements and processes

Support and provide guidance to DSMs with all warranty operations requirements

Review Fixed First Visit data and Repeat Repair claims

This position will be located in the Windsor, ON area.

This position is for an existing vacancy.

The salary for this position is $28.00 to $35.00 per hour.

FCA Canada Inc.



is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

We may use AI to screen applicants.

Basic Qualifications

Minimum THREE (3) experience in automotive service facility workplace

Automotive dealership experience required

Bachelor's degree preferred. Alternatively, post-secondary education with minimum THREE (3) years warranty experience in an automotive dealership will be considered

Occasional travel within the assigned area

Knowledge of warranty procedures and dealer documentation requirements

Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures

Competency with Microsoft Office

Outstanding oral and verbal communication skills

Ability to function within a team environment and maintain a respectful working relationship with the dealer body

Industry knowledge

Legally eligible to work in Canada

Preferred Qualifications

Bilingual (English/French) skills are considered a strong asset

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📌 Warranty Area Manager (Contract) (Manitoba)
🏢 Stellantis
📍 Manitoba