The Support Officer, IEP is primarily responsible for the processing of Indigenous Entrepreneurship Program (IEP) applications, claims, payments, legal documents, and related reporting information from assigned regions.

Provide client services to Indigenous Financial Institutions (IFIs) within assigned regions and maintain frequent communications.

Process applications, claims, and payments from assigned inventory of IFIs within five (5) business days of receipt.

Draft legal documents within approved IEP policies and procedures.

Verify completeness and quality of information submitted.

Maintain client files to ensure accuracy and compliance in reporting/payments.

Maintain frequent, consistent, and timely communication with assigned IFIs and their staff.

Review other applications and claims of peers to ensure adherence to established IEP policies and consistency of internal processes and decision-making.

Respond to general inquiries and refer them to the appropriate IFI.

Requirements

Completion of College Diploma in Business Administration or Office Administration Certificate is preferred.

Minimum 1-3 years of client service delivery experience is required.

Proficiency in general office procedures.

Ability to complete basic accounting procedures and solid understanding of accounting principles.

Skilled in providing excellent customer service through addressing inquiries and resolving issues efficiently and professionally.





Advanced working knowledge of Microsoft Office.

Strong verbal and written communication skills and excellent documentation skills.

Strong cross-cultural skills.

Knowledge of Canadian public policy and Indigenous economic policy is considered a significant asset.

Bilingualism is considered a significant asset, with proficiency in English, French, and Indigenous languages.

Core Competencies
Demonstrates expertise in processing applications, claims, and payments while ensuring compliance with Indigenous Entrepreneurship Program policies. Strong client service skills are essential for effective communication and support to Indigenous Financial Institutions.

Highest-signal resume keywords

Client Service Delivery

Application Processing

Accounting Principles

Microsoft Office Proficiency

Bilingualism

ATS Optimization Keywords
Hard Skills

Application Processing

Claims Processing

Payments Processing

Basic Accounting Procedures

Legal Document Drafting

Soft Skills

Customer Service

Verbal Communication

Written Communication

Cross-Cultural Skills

Problem Solving

Certifications & Qualifications

College Diploma in Business Administration

Office Administration Certificate

Industry Keywords

Indigenous Entrepreneurship Program

Indigenous Financial Institutions

Canadian Public Policy

Indigenous Economic Policy

Tools & Technologies

Microsoft Office

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📌 IEP Support Officer (Quebec City)
🏢 Jobtailor
📍 Quebec City