Job Posting: Program Manager (SHYP)
Position Title: Program Manager (SHYP)
Department: Supportive Housing for Young Parents (SHYP)
Reports to: Executive Director
Status: Full time, Hourly (35 hours per week), Permanent
Schedule: Days with occasional after-hours duties
Location: On site, Brantford, ON
Compensation: $26.20 per hour
Closing Date: August 31, 2026
Purpose: Why Not City Missions is seeking a compassionate, capable, and values-aligned leader to work under the Executive Director as the Program Manager for our SHYP (Supportive Housing for Young Parents) program, a supportive housing program for young female parents ages 16-25 and their children. This highly relational role is built on case management, team leadership, and program coordination. The Program Manager (SHYP) oversees a staff team of 2-4 team members, as well as a growing volunteer base. The SHYP primary house accommodates up to four young mothers and their children, and the second-stage housing program accommodates up to another four young mothers and their children. The Program Manager’s responsibilities include: Program Oversight, Team Leadership, Client Care, Programming, and Facility Management.
About the SHYP Program: The SHYP Program was launched in 2022 as a way to support young mothers in need of safe housing and parenting skills development. SHYP clients receive extensive classes and support for prenatal and parenting skills and life skills (finance, cooking, cleaning, etc.). There is also support for meeting educational goals. Clients typically participate in programming for one year and have the option of moving into the second-stage housing program for another year, pending availability.
About Why Not City Missions: Why Not City Missions is Christian nonprofit organization with multiple services. Since 2002, Why Not City Missions has served the community of Brantford, Ontario by providing support to homeless and at-risk youth ages 13-25. Our mission is “Empower Youth through Relationship,” and our vision is that Brantford’s youth would have the support they need to thrive in their potential and purpose.
We use team mentorship and a responsive, trauma-informed approach to youth services. The youth who utilize our services have a few things in common: almost all live in poverty, most only have contact with one or fewer of their parents, and even fewer have a safe, consistent place to live. Some of the other challenges that plague our teen community members are bullying, substance dependency, mental illness, unplanned pregnancies, criminal activity, abuse, poverty, lost identification, and dropping out of school.




Our Christian faith is foundational in our organization’s operations. To view our charter, which serves as our statement of faith, click HERE. As a Christian organization, our faith is at the heart of our mission, culture, and service. We seek team members whose personal Christian faith and values are consistent with the beliefs articulated in our Charter, which guides the work of our organization.
Essential Duties and Responsibilities: Program Oversight Ensure that SHYP operates in a way that is consistent with Why Not City Mission’s Mission, Vision, and Charter
Provide highly responsive programming oversight to SHYP, ensuring clients are equipped, resourced, and supported in a trauma-informed manner that empowers them to meet their goals
Develop and regularly revise policies and procedures, program application and agreements, intake forms, and client manual with support from the Executive Director
Ensure program works within the provided budget

Team Leadership Model servant leadership to a deeply passionate team of staff and volunteers to ensure seamless support of clients in all areas
Train all program-related staff and volunteers in SHYP processes and communication standards
Conduct regular team meetings with client support staff, volunteers, and placement students
Hold 1:1 meetings monthly with client support staff
Hold full team staff meetings
Identify training needs for staff
Set the standard for compassionate, trauma-informed care for clients
SLACK: Report on daily happenings; Highlight successes or concerns related to client behaviour, progress, or decisions; Communicate anything that will be needed by other staff in order to continue seamless continuity of care within the home
Maintain a visitor log for guests to the facility

Client Care Complete client intake, including interviews and documentation, with oversight and guidance from Executive Director
On a rotating basis, cover weekends for serious issues or staff questions when needed
Communicate and coordinate client goals, program participation, and progress with the team
Serve as the final voice of authority within the house while on duty
Ensure team follow through on any decisions made




Conduct or delegate bi-weekly room inspections or as needed for each client

Programming Ensure programming is aligned with the Why Not City Missions mission, vision, and charter, while also adapting to the shifts in client needs that occur with client changeover and changing circumstances
Collaboratively design and implement programming, including schedule management
Lead goal-setting with clients with their future independence in mind
Co-create plans with clients for accomplishing their goals on reasonable timelines
Coordinate additional supports and resources for clients that support their goals, including use of outside service providers
Maintain thorough, up-to-date client records using Case Management Sheets

Facility Ensure safety and well-being of clients when on shift, mitigate any emerging concerns
Ensure that access to the facility is limited to clients, staff, authorized visitors and service providers
Coordinate small, large, and major cleaning projects in collaboration with staff, clients, and volunteers
Coordinate with housing partners for any facility repairs or maintenance issues

What you will bring 5+ years of nonprofit or social service experience
5+ years team leadership experience in a relevant setting
Successful history of work with youth
High emotional intelligence with capacity and strengths in: Client engagement
Team empowerment
Conflict resolution
Compassionate problem solving
Adaptability
Personal alignment with Why Not City Mission’s charter
Valid “G” class driver’s license with own vehicle
Clear Police Vulnerable Sector Check (or ability to acquire one before starting)
Postsecondary education preferred (SSW, CYW, BSW, etc.) or combined experience
Ability to meet all physical demands of the role, which include: Climbing stairs in the multi-story facility
Hands-on housework work alongside clients
Driving clients and their children when needed
Carrying supplies and lifting up children when appropriate
Periodic travel for meetings and appointments

How we will support you Staff support and connection to other similar roles within the organization
Vacation: 2 weeks paid, 3 weeks paid after third anniversary
Perks after 3 months
Professional development

Why Not City Missions does not use artificial intelligence in screening applicants. We thank all applicants for your interest; however, only those applicants that are being considered will be notified. All applicants must complete our application form to be considered for this role.

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📌 Program Manager – Supportive Housing for Young Parents (Ontario)
🏢 Kerrstreet
📍 Ontario