Responsibilities

Directs or responds to telephone inquiries and written requests

Resolves product and service problems

Files documents and records of insurance transactions

Completes endorsements, renewals, rewrites, remarkets and cancellations on applicable systems

Reviews renewals from Alternate Markets Carriers

Provides assistance to other Service team members

Provides quality service while adhering to customer service standards

Attracts potential members/clients

Performs other duties within competence, as assigned

Requirements

An AIC license

Working towards a CAIB 1 designation would be considered an asset

The ability to communicate both verbally and in written form in French is required

Three years’ experience in personal lines, automobile and property insurance

Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders

Excellent problem-solving skills and ability to handle customer issues in a pleasant and positive manner

Superior time management, project management and organizational skills to manage competing priorities





Intermediate knowledge of Microsoft Office Suite applications and knowledge of TAM and Portal would be an asset

The ability to communicate in French is considered an asset

Core Competencies
Demonstrates expertise in personal lines, automobile, and property insurance, with a robust focus on customer service and problem resolution. Proficient in managing insurance transactions and providing quality service while adhering to established standards.

Highest-signal resume keywords

AIC License

Three Years Experience In Personal Lines Insurance

Exceptional Communication Skills

Problem-Solving Skills

Intermediate Knowledge Of Microsoft Office Suite

ATS Optimization Keywords
Hard Skills

Insurance Transaction Management

Endorsements Processing

Renewals Management

Customer Issue Resolution

Project Management

Soft Skills

Time Management

Organizational Skills

Interpersonal Skills

Certifications & Qualifications

AIC License

CAIB 1 Designation (Working Towards)

Industry Keywords

Personal Lines Insurance

Automobile Insurance

Property Insurance

Customer Service Standards

Tools & Technologies

TAM

Portal

#J-18808-Ljbffr

📌 Customer Service Representative (Alberta)
🏢 Jobtailor
📍 Alberta