Provide customer service and respond to inquiries from people experiencing or at risk of homelessness in various settings
Assess housing needs using VI-SPDAT or SPDAT
Divert people from homeless services by referring them to internal and external supports
Facilitate admission to the emergency housing program when appropriate
Connect individuals and families with natural, internal, and community supports to prevent homelessness
Connect individuals and families to the emergency housing program’s external service delivery partner when diversion is not possible
Maintain client records and service delivery data in departmental software such as HIFIS
Perform related administrative tasks for the Homelessness Prevention Services program
Requirements Two-year diploma in a related discipline such as Social Services Worker, Human Services, or Addictions Counselling
Over two years’ experience in a Social Services-related position, including direct experience in crisis intake and support, in-house shelter services, addictions and/or mental health intake and case management
Additional training and/or certification in mental health, addictions and/or trauma counselling considered an asset
Valid Ontario Driver’s Licence and access to a reliable vehicle
Excellent interpersonal skills
Working knowledge of community services and supports
Experience working directly with people experiencing homelessness or at imminent risk of homelessness
In-depth knowledge of homelessness risk factors and barriers to housing stability
Training and/or experience in motivational interviewing and assessment tools such as VI-SPDAT and SPDAT
Experience using homelessness-related databases such as HIFIS
Experience with crisis situations and conflict resolution for vulnerable populations with tri-morbidity
Computer knowledge in Microsoft Office and department-specific database software
Successful applicants must provide a current Criminal Record Check, including Vulnerable Sector screening where required, and education verification
Core Competencies Demonstrates expertise in crisis intake and support, with a robust focus on connecting individuals and families to community resources and emergency housing programs. Proficient in using assessment tools and maintaining accurate client records in relevant databases.
Highest-signal resume keywords Crisis Intake And Support
VI-SPDAT And SPDAT Assessment
HIFIS Database Experience
Mental Health And Addictions Training
Community Services Knowledge
ATS Optimization Keywords Hard Skills Crisis Management
Case Management
Motivational Interviewing
Housing Needs Assessment
Data Entry
Conflict Resolution
Client Record Maintenance
Addictions Counselling
Mental Health Support
Homelessness Risk Assessment
Soft Skills Excellent Interpersonal Skills
Certifications & Qualifications Two-Year Diploma In Social Services
Valid Ontario Driver’s Licence
Criminal Record Check
Industry Keywords Homelessness Prevention
Social Services
Community Supports
Emergency Housing
Vulnerable Populations
Tools & Technologies Microsoft Office
HIFIS Software