Elevate client interactions as a Client Support Specialist at Notified in Toronto, Canada. You'll manage daily client needs, ensuring SLAs and KPIs are consistently met while supporting both PR and IR functions.

As a key part of the global client support team, you will nurture strong relationships with clients, advising them on their public and investor relations requirements. The role involves analyzing and resolving issues, ensuring all services align with agreed standards. This is a vital position focused on delivering high-quality support.

Key Responsibilities:
• Provide daily client advisory and support
• Assist in defining business and system requirements
• Resolve basic production support issues effectively
• Ensure compliance with SLAs and KPIs
• Communicate client needs to operational teams

Requirements:
• Bachelor’s degree or equivalent experience
• Minimum 1 year in a client-facing role
• Strong communication skills via various channels
• Ability to analyze and resolve support inquiries
• Willing to work occasional overtime during peak times

Drive success for clients at Notified as you manage support tasks and foster strong qualified relationships.
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📌 Client Support Specialist at Notified (Ontario)
🏢 Equiniti
📍 Ontario