Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Job Details Primary Duties and Responsibilities Practice Management Customize program elements to meet the needs of assigned prescribing physicians
Review patient status and assist the prescribing physician to complete patient enrolment, prepare payer forms to access public or private coverage by reviewing patient charts, documenting previous therapies and tests in order to complete the payer forms
Identify obstacles to obtaining coverage and channel this information to the Program Manager
Develop strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed
Proactively provide assistance to resolve issues with regards to assigned physicians
Provide training to physicians and clinics on program and new initiatives approved by the manufacturer
Acts as a liaison and provide ongoing feedback to the Program Manager based on observations in the field and feedback from physicians as it pertains to quality of services, training, and other areas of importance
Complete all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards
Patient Support (Based on program design some Field Case Managers may have limited or no patient interactions) Welcome each patient to the program and capture required patient information
Provide reimbursement payer guidelines to patients and physicians
Ensure patient services are coordinated and tracked, according to KPI's, resulting in expedited access to therapy
Coordinate private and public coverage activity between patient, physician and insurers
Confirm outcome of reimbursement navigation with the patient
Provide information and navigate patient through financial assistance
Assist patient with pharmacy selection and coordinate drug delivery
Assist patient with coordination of therapy and ongoing therapy status
Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph
Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures
Mentorship/Peer Support Assist in training and development of new FCM as needed
Support and assist peers through regular and ongoing communication




Develop and maintain a positive relationship with the Patient Support Program team
Provide timely patient and clinic information as needed, through specific means used by the program
Manufacturer Interface Participate in scheduled physician meetings with Pharmaceutical team
Attend scheduled Continuous Medical Education events and report new activities
Provide in service presentation to physicians in collaboration with the Pharmaceutical Representatives
Other Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required Complete all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards
Additional duties and tasks The Field Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.
Experience and Educational Requirements A Bachelor’s degree in health care or a related discipline, or a nurse diploma;
Requires a minimum five (5) years, in the healthcare, pharmaceutical or insurance industry or related experience;
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
Case management experience preferred; minimum three (3) years nursing experience in a clinic setting is an asset
Available to travel within an assigned territory, some overnight travel may be required;
Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;
Experience and background in various therapeutic areas is an asset;
Background in business administration (pharmaceutical) sales and marketing an asset;
Knowledge of private and public reimbursement structure, systems, and process;
Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation;
Strong analytical skills including interpretation of regulation and legislation;
Fluency in French and English is required. The successful candidate will have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
What Cencora offers We provide compensation, benefits,



and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time .
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal prospect principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Salary Range* $66,352 - 132,704 CAD
Affiliated Companies: Affiliated Companies: Innomar Strategies
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.
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📌 Field Case Manager - 20-Month Contract (British Columbia)
🏢 Innomar Strategies
📍 British Columbia