Handle and respond to telephone, written, and in-person inquiries from stakeholders
Maintain current knowledge of Council operations, legislation, practices, regulatory trends, and industry happenings
Provide guidance to licensees and stakeholders on regulatory and practice requirements
Conduct compliance audits, including CE, E&O; insurance, annual renewal, and mandatory notification audits
Identify, investigate, document, and address disciplinary and rule breach matters
Escalate significant breaches to management or qualified conduct
Draft non-compliance investigation letters, best practice letters, reminder letters, and Council memos
Assist the public with presenting or resolving complaints
Review Other Business Activity and conflict considerations
Research, review documentation, gather information, analyze data, and report audit findings and outcomes
Handle CE deferral, accommodation, and exception requests
Support annual renewal preparation and IT system testing
Participate in webinars, including live Q&A; and attendee resource support
Support the Education team with CE technical content reviews and Accredited Course Provider audits
Refer matters to other regulatory bodies as required
Prepare external and internal written communications
Maintain accurate and timely records
Identify work trends and contribute to improvements in licensee practice guidance and standards
Review and update website content
Liaise with other departments
Assist the Manager and perform other duties as identified
Requirements 3 years’ experience in a regulatory, financial services, or related field




2 years of post-secondary education in a related field such as business administration, or equivalent experience
Proficiency with Microsoft Office, specifically Word, Excel, SharePoint, and Teams
Superior oral and written communication skills
Investigation skills, including gathering and recording evidence in breach matters
Ability to interpret and apply legislation and policies to differing situations
Excellent service and conflict resolution skills
Self-motivated with strong problem-solving skills
Demonstrated analytical and judgment skills
Ability to handle a large volume of varied work and several concurrent tasks
Initiative and flexibility
Strong organizational skills
Core Competencies Demonstrates expertise in regulatory compliance, including conducting audits and addressing disciplinary matters, while effectively communicating with stakeholders and managing documentation. Proficient in analyzing data and applying legislation to ensure adherence to industry standards.
Highest-signal resume keywords Regulatory Compliance
Investigation Skills
Microsoft Office Proficiency
Oral and Written Communication Skills
Analytical and Judgment Skills
Hard Skills Regulatory Compliance
Compliance Audits
Data Analysis
Documentation Management
Legislation Interpretation
Soft Skills Conflict Resolution Skills
Problem-Solving Skills
Organizational Skills
Self-Motivation
Flexibility
Industry Keywords Financial Services
Stakeholder Engagement
Best Practice Guidance
CE Technical Content
Annual Renewal Preparation
Tools & Technologies Microsoft Word
Microsoft Excel
Microsoft SharePoint
Microsoft Teams

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📌 Quality Assurance Advisor (British Columbia)
🏢 Jobtailor
📍 British Columbia