Shape the future of connectivity with Xplore Inc. as a Customer Intelligence Manager in Markham. Oversee customer insights, analytics, and enhance user journeys with your expertise.
In this managerial role, you will focus on building a comprehensive understanding of Xplore's customers, operationalizing initiatives for engagement across marketing, service assurance, and support. Collaborating closely with cross-functional teams, your analytical skills will turn customer data into actionable insights for improved experiences and retention strategies.
Key Responsibilities:
• Operate Customer Intelligence Centre of Excellence effectively
• Manage relationships with internal and external analytics sources
• Coordinate with analytics teams for reliable insights
• Act as a contact for stakeholders needing customer intelligence data
Requirements:
• 4–6 years in customer intelligence or analytics roles
• Experience in large consumer businesses
• Knowledge of NPS and Voice of the Customer programs
• Understanding of customer journeys and omnichannel design
• Relevant university degree in business or analytics
Kickstart your impact at Xplore by employing your intelligence management, data analytics, and customer journey insights.
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