Surrey, British Columbia, Canada

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

We are looking for an experienced Field Service Engineer to work within our Field Service team. The Field Service Engineer will provide electrical support to a wide variety of customers. In this role, you will carry out installation, maintenance, modifications, and troubleshooting both at customer sites and supporting remotely. We offer a hands‑on training program with elements of production and Quality Control to give engineers the concrete and practical understanding of our equipment that is so essential in the modern world.

About the role
You will be responsible for commissioning, troubleshooting, analyzing/identifying causes of mis‑operation and repairing instruments/products at customer’s location. In addition, when not working on site, this position will provide engineering, PLC/HMI programming and customer support services.

The successful candidate will also have solid communication skills, and strong technical, problem solving, and analytical abilities.

Aspects of this role will include but are not limited to:

Commissioning of power products and control systems for power System integration with other vendors’ equipment may be required, including but not limited to generators, UPS’s and SCADA systems

Performing preventive maintenance, field installations and modifications





Technical product support and troubleshooting

Working with project engineers and project managers to select and coordinate the replacement of parts

Performing engineering site surveys on equipment to determine scope of field work

Performing programming and service on complex automation and protective relaying systems

Managing office workload post site Ability to prioritize and submit project documentation on time.

Domestic and international travel will be required as the role will require hands‑on support at customer sites

Travel and work at site outside of regular work hours, as required

Requirements

A Bachelor’s Degree in Electrical Engineering or Equivalent experience with Power generation

More than two years of experience in field services, working as field service engineer with complex electrical systems and Power Generation experience.

Sound knowledge of, and hands‑on experience in servicing, maintaining, commissioning and repairing of Power equipment.

Experience with multiple/paralleling generator control system start‑ups utilizing multi‑function protection relays (Basler, GE or Schweitzer) and multi‑function engine controllers (Woodward & ComAp) a plus

Knowledge of servicing industrial equipment and strong software

The ability to make changes in the field to HMI screen & PLC ladder logic programming is highly desirable

Being an excellent team player,



having strong communication skills and an ability to work independently without supervision a must Current Passport/Work Permit valid in Canada and United States of America.

Ability to travel within Canada and to the United States of America and must have and maintain a valid driver’s license.

About IEM Canada
IEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full‑line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer‑specific solutions to meet the ever‑changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee‑oriented company!

Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, team-oriented, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive perks package designed to support our employees' well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

#J-18808-Ljbffr

📌 Field Service Technician - Vancouver, CAN (British Columbia)
🏢 Industrial Electric Manufacturing
📍 British Columbia