Our client is a growing insurance organization looking for a Commercial Lines Account Manager to join their newly established Brokerage Services team.
This is a highly service-focused Commercial Lines position supporting a specialty portfolio within the higher-education sector. The successful candidate will work with complex, multi-line commercial programs and play an important role in delivering high-quality service and maintaining strong client relationships.
Key Responsibilities Manage and service commercial insurance accounts within a specialty program portfolio
Handle day-to-day client requests and account management activities
Process certificates of insurance, invoices, liability cards, charge requests, and other policy documentation
Manage account administration independently from start to finish
Support complex, multi-line commercial insurance programs
Communicate directly with clients and internal stakeholders through phone and virtual meetings
Maintain accurate account information and documentation
Support strong client retention through responsive and high-quality service
Collaborate with the broader Brokerage Services team to ensure seamless client service
What We’re Looking For 5+ years commercial lines account managing insurance experience
Active RIBO license
Experience servicing complex commercial accounts and multi-line programs
Strong understanding of commercial insurance processes and documentation
Excellent client service and communication skills
Highly organized with strong attention to detail
Comfortable managing administrative responsibilities independently
Ability to work effectively in a newly established and growing team
Comfortable with a hands-on, service-oriented role
Willingness to obtain the necessary licensing to service business across Canada
Licensing & Professional Development The organization will support and pay for the licensing required for the successful candidate to service business across all Canadian provinces and territories. Additional education and licensing support may also be available through the company’s reimbursement program.
Compensation & Perks Competitive salary, based on experience (expected salary range is $95,000 – $115,000 per annum, commensurate with experience)
Comprehensive benefits package
Retirement savings / pension program
Health and wellness benefits
Paid vacation and additional time off
Professional development and education support
Additional employee perks and allowances
Work Environment The position is based out of Burlington, ON and follows a mandatory hybrid schedule of:
3 days in-office / 2 days work-from-home
Ideal Candidate Hands-on account servicing
Complex commercial insurance programs
Building strong client relationships
Working collaboratively within a growing team
Taking ownership of account administration
Providing exceptional client service rather than focusing primarily on sales
This is an excellent opportunity for someone looking to join a growing organization with a specialty commercial portfolio, strong benefits, national growth plans, and significant responsibility within a newly established brokerage-services team.
We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.
Accommodation is available upon request throughout all stages of the recruitment process.
To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.