Enhance customer satisfaction with Trojan Technologies as a Customer Service Specialist in London, Ontario. This in office role focuses on proactive support and accurate order processing.

Reporting to the Customer Service Manager-Industrial and Municipal, you will provide vital assistance within the NA Service and Customer Care team. Your efforts will ensure timely processing of spare parts orders and facilitate urgent field service coordination. Expect a role where your contributions directly impact operational efficiency and customer satisfaction.

Key Responsibilities:
• Accurately process replacement and spare parts orders in ERP systems
• Proactively monitor and track orders for timely delivery
• Support Sales Managers with quoting and order validation




• Coordinate urgent orders for critical field service needs
• Manage inquiries related to order status and documentation

Requirements:
• Post-secondary education or related experience
• 3–5 years in customer service or order management
• Experience with ERP and/or CRM systems
• Proficient in Microsoft Excel and Outlook
• Strong attention to detail in high-volume environments

Deliver exceptional customer service and drive satisfaction at Trojan Technologies in London, Ontario.
#J-18808-Ljbffr

📌 Customer Service Specialist at Trojan Technologies (Ontario)
🏢 Veralto
📍 Ontario