About us Founded in 2012, Major Refrigeration Ltd. has proudly delivered reliable Refrigeration, HVAC, Controls, and Energy Solutions to customers across Canada. Headquartered in Grimsby, Ontario, the company operates throughout Ontario, Nova Scotia, New Brunswick, and Prince Edward Island, and continues to expand into new regions.
With a team of over 180 employees (throughout the provinces), we are continuously expanding and strengthening our workforce across all divisions to support our growth and maintain the high level of service our customers expect and deserve.
The Position Major Refrigeration is looking for an experienced and organized HVAC Service Coordinator to join our growing service team.
The HVAC Service Coordinator will be responsible for coordinating daily HVAC service activities between customers, technicians, suppliers, and our internal service and parts departments. This position plays a key role in ensuring service calls are scheduled efficiently, customers are kept informed, technicians have the information and resources they need, and work orders are completed accurately and on time.
The ideal candidate will have strong communication and organization skills, experience working in a fast‑paced service environment, and a solid understanding of commercial HVAC systems and service operations.
Location: Grimsby, ON Role and Responsibilities: Coordinate and schedule daily HVAC service calls and preventative maintenance work
Dispatch technicians based on location, skill set, availability, and priority
Communicate with customers regarding, job status, and follow‑up requirements
Assist in reviewing incoming service requests and determine the appropriate technician and priority
Monitor technician schedules throughout the day and adjust assignments as required
Ensure technicians have the required job information, equipment details, parts, and site requirements before attending a call




Coordinate with the Parts Department to ensure required HVAC parts are available or ordered
Follow up on outstanding service calls, quotes, parts, and return visits
Review technician reports, photos, time entries, and job notes for accuracy and completeness
Ensure work orders are properly updated and closed in the service management system
Communicate with customers regarding additional repairs and quotation requirements
Coordinate emergency and after‑hours service requirements when necessary
Assist with scheduling crane, equipment, subcontractors, and other resources when required for larger HVAC projects
Maintain accurate records of customer requests, technician updates, parts requirements, and job status
Identify scheduling conflicts and proactively resolve issues before they impact the customer
Work closely with Service Managers, Field Supervisors, Technicians, Parts, and Accounting
Maintain a high level of customer service and professionalism at all times
Other administrative duties as assigned
Qualifications and Education Requirements: 2+ years of experience in HVAC service coordination, dispatch, administration, or a related field; commercial HVAC, refrigeration, mechanical, or construction experience is an asset
Strong understanding of HVAC service terminology and equipment
Excellent organizational, time‑management, and attention‑to‑detail skills, with the ability to manage multiple priorities in a fast‑paced environment
Strong verbal and written communication skills, with the ability to work effectively with customers, technicians, and internal teams




Strong computer skills and experience with service management software; Simpro or similar field‑service software is an asset
Robust problem‑solving and decision‑making skills, with the ability to work independently and as part of a team
Ability to remain calm, professional, and solution‑focused when handling urgent service requirements or difficult customer situations
Ability to work Monday to Friday, with flexibility to work shifts between 7:00am - 5:00pm
What We Are Looking For The successful candidate will be someone who:
Take ownership of jobs from start to completion
Prioritize emergency calls and high‑priority customer needs
Proactively manage technician scheduling and geographical routing
Communicate clearly with customers, technicians, and internal teams
Maintain accurate work orders, documentation, and follow‑up
Adapt quickly to changing priorities and work well under pressure
Provide excellent customer service and take pride in their work
Why Join Major Refrigeration? Competitive wages based on experience
Full‑time, stable employment with a growing company
Opportunity for advancement within the HVAC Service Department
Work with an experienced team of HVAC and refrigeration professionals
Ongoing manufacturer and technical training opportunities
Supportive team environment
Opportunity to develop your career within the commercial HVAC industry
Compensation & Incentives: Health, vision and dental benefits package
Company Retirement Savings Plan (RSP)
Eligible for vacation days after probationary period
Permanent, year round employment
We thank all applicants for their interest; however, only those that best meet our qualifications will be contacted. Major Refrigeration Ltd. is an equal opportunity employer and will make accommodations available for candidates, upon request, throughout the selection process.

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📌 HVAC Service Coordinator (Ontario)
🏢 Socket.dev
📍 Ontario