Job Description

ASSISTANTDIRECTOR OF CARE,TENDERCARE LIVING CENTRE

Candidates are invited to apply for the above full time position to work atTendercareLiving Centre,a204 bedLong-Term care home, managed by Extendicare Assist,locatedin Scarborough, Ontario.

Mission:

Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilledleader who contributes to Extendicare’s purpose of Helping People Live Better by supportingand leading a high-performing team dedicated to delivering safe, high-quality, andcompassionate care to all residents. Under the direction of the Director of Care, the ADOC leads and provides oversight forassigned clinical areas as per Extendicare’s model of care and collaborates with othermembers of the care team to ensure exceptional resident centered care and best practicesare consistent with Extendicare, Accreditation standards, and all regulations. The ADOC will engage with residents and families and promote a customer servicephilosophy to continuously improve resident satisfaction and achieve our mission to providepeople with the care they need, wherever they call home.

Key Outcomes

Serve as a strong advocate for resident safety and ongoing improvement of quality care.

Attainhigh resident and family engagement as measured through Experience Surveyresults, by caring for each person as we would our own family.

Consistently meet or exceed all quality and clinical indicators for residents, in alignmentwith organizational and legislative guidelines, through the effective execution of requiredclinical programs.

Foster a positive culture of employee experience, driving an increase in overall employeeengagement compared to the previous year.

Ensure adherence to all regulatory requirements on quality and clinical programs, as wellas organizational and Accreditation standards, policies, and procedures.

Key Responsibilities
In collaboration with the Director of Care:

Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuringeffective implementation and performance of the programs in compliance with legislative and professional standards.

Identify- Risk and mitigation strategies and upscale andmanage asappropriateincollaboration with organizational teams and departments.

Comply- Monitor and ensure compliance with all regulations, licensing requirements,accreditation standards andlabourand employment standards, including timelyinvestigations and consistent action planning.

Collaborate- Activelyparticipateand collaborate with the Director of Care, interdisciplinary team, and consult with care staff,residentsand families to deliver andoptimize resident care.

Quality- Lead in the development, implementation, and oversight of quality improvementinitiatives within the home to achieve successful outcomes and meet established goals.

Community Partnership- Engage with vendors on quality initiatives and trainingrequirements and collaborate with community health partners for the betterment ofresident care.

Cultivate- Foster professional growth and engagement of team members throughmentorship, training,



and development initiatives to enhance team performance inpartnership with DOC to build a strong organizational culture. This includes identifyingskill gaps, providing coaching andfeedback,and encouraging continuous learning.

Values Alignment- Uphold and promote the organization’s Mission, Vision and Values andPhilosophy regarding Ethics, Morality and Integrity

Customer Service- Through employing the customer service mindset, accept and respond tofeedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

Qualifications

Minimum of three (3) years of experience working as Registered nurse in the long-termcare sector, plus, preference of three (3) years, minimum of one (1) of experience in amanagerial or supervisory capacity in a health care setting.

Current and unrestricted registration/licensing and practice as a Registered Nurse with theapplicable Provincial licensing body.

Bachelor of Nursing preferred or Post-secondary Diploma in Nursing.

Current CPR certification isrequired.

Demonstratedleadership, communicationskillsand interpersonal skills.

Experience in the use of EHR systems, specifically Point Click Care and Point of Care.

Proficiencyin Microsoft Office Suite.

Proven history of leading quality improvement initiatives and achieving positive residentoutcomes.

Demonstratedteam building and time management skills.

Strong Clinical skills.

Proficiencyin a second language is considered an asset.

Experience working in a unionized environment and managing under a collectiveagreement.

Core Competencies

Industry/Regulatory Knowledge

Program Administration

Customer Service

Priority Management

People Management

Collaboration

Attributes of an Effective Leader

Strategy Development: Understands the organization’s strategy and sets priorities tomake it happen.

Self-Motivated and Results Driven: Takes ownership and holds themselves and othersresponsible for delivering high-quality,timely, and cost-effective results.

Collaboration: Inspires a collaborative team environment and works effectively with otherswith the ability to influence.

Effective Communication: Actively listens,seeking to understand all perspectives andcommunicating with respect.

Problem Solving: Recognizes and takes ownership to resolve issues outside of clear rolemandate.

Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.

Data Analytics & Continuous Improvement: Uses data toidentifyand measure performance and develop solutions to motivate improvement.

What Extendicare has to offer
At Extendicare, we believe that working as a team creates an environment that allows ustoreach our potential. We value each employee,



encourage equal opportunity forgrowthand recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities.

Opportunities for advancement and career growth within the organization.

A rewarding and meaningful work experience where you can enrich your life and the livesof others through your work.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of 123 owned andoperatedlong-term care homes, as well as our home health care operations serving more than10,000 patientsannually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of22,000 individualsare united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care andsupportthey need to live their best lives.

Time Type
Full time

Compensation Details
$100,000.00 - $120,000.00

We are dedicated to enhancing the quality of life for residents in our long-term care home. When you join us, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

We are an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

We are committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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📌 Assistant Director of Care - Full time Evening - Tendercare Living Centre (Ontario)
🏢 Extendicare
📍 Ontario