Lead operations of the Internal Communications function, including internal communications advisors and the content integration centre

Optimize resource allocation, team delivery capacity, service quality and achievement of expected results

Coordinate the function's components to ensure collaboration, consistent partner experience and efficient execution of organizational priorities

Mobilize, support, coach and develop employees; oversee recruitment, integration, performance evaluation and development

Plan, prioritize and allocate resources while maintaining visibility of priorities, workloads, deadlines and operational risks

Optimize collaboration across content advising, planning, drafting, integration and dissemination operations

Establish and monitor indicators for operational efficiency and service quality

Identify and implement improvements to increase operational fluidity, efficiency and predictability

Support advisors with communication strategies and plans and complex, sensitive and high-visibility issues

Contribute to continuous improvement of practices, processes, tools and work approaches

Collaborate with the Practice Lead and Director to strengthen the function

Translate field needs into concrete solutions and support adoption of new practices, tools and standards

Help evolve the use of artificial intelligence and current technologies to improve efficiency, deliverable quality and team capacity

Requirements

Significant experience in internal communications, organizational communications or strategic advisory services

Proven management, mobilization and development experience with professionals in expertise or advisory services

Over 10 years of relevant experience





At least 5 years in a management role with direct employee supervision

Mobilizing leadership, political acumen and ability to influence stakeholders at all levels

Ability to plan, prioritize and manage resources, capacity and operations in a complex, changing environment

Professional judgment, client focus and ability to navigate strategic or high-visibility portfolios

Interest in innovation, continuous improvement and integrating artificial intelligence into professional practices

University education in a relevant field, or an equivalent combination of education, experience and achievements

Intermediate English and advanced French

Core Competencies
Demonstrates expertise in internal communications and strategic advisory services, with a strong focus on resource management, operational efficiency, and team development. Proven ability to influence stakeholders and integrate innovative practices, including artificial intelligence, to enhance communication strategies.

Highest-signal resume keywords

Internal Communications Management

Team Development and Mobilization

Resource Planning and Allocation

Stakeholder Influence and Political Acumen

Continuous Improvement and Innovation

ATS Optimization Keywords
Hard Skills

Operational Efficiency Monitoring

Resource Management

Performance Evaluation

Communication Strategy Development

Content Integration

Project Management

Artificial Intelligence Integration

Strategic Advisory Services

Complex Issue Navigation

Organizational Communications

Soft Skills

Leadership

Client Focus

Professional Judgment

Collaboration

Coaching

Industry Keywords

Organizational Priorities

Operational Risks

High-Visibility Portfolios

Content Advising

Innovation

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📌 Assistant Director – Internal Communications (Quebec City)
🏢 Jobtailor
📍 Quebec City