Join our Digital Transformation and Customer Centricity team.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier andlivesbetter. In Canada, we are accelerating a more unified digital experience that makes it easier for customers, advisors, and partners to find, access, and manage their relationship with Manulife.
As Director, Unified Digital Foundations, you will report to the AVP, Unified Digital team reporting into the VP, Digital Transformation and Customer Centricity, and lead the product strategy, roadmap, and execution for foundational identity and digital access capabilities across Canada Segment digital journeys.
This role is accountable for Manulife ID, Enterprise ID, and related customer identity capabilities that enable secure, simple, and connected digital experiences. You will translate the Unified Digital vision into transparent requirements,deliveryroadmaps, cross-functional decisions, and measurable outcomes, including the identity and access requirements that support the new unified homepage experience.
The successful candidate will be a strong product and platform leader who canoperateacross business, technology, risk, security, privacy, fraud, operations, design, analytics, marketing, and Canada Segment teams to move strategy into execution with pace, discipline, and scale.
Position Responsibilities Product Strategy and Roadmap Define and own the vision, strategy, roadmap, and success measures for Manulife ID, Enterprise ID, and unified digital foundations.

Translate the Unified Digital strategy into sequenced product priorities, clear requirements, investment inputs, and delivery milestones.

Shape identity and access capabilities that enable one customer relationship, improved product linking, simplified onboarding, and seamless movement across digital journeys.

Prioritize the roadmap using customer evidence, data, operational impact, risk requirements, delivery capacity, and Canada Segment priorities.

Execution and Delivery Lead delivery of customer identity journeys, including registration, sign-in, authentication, authorization, account recovery, profile data, privacy, and access support.

Feed identity and access requirements into the unified homepage and navigation workstreams, ensuring foundations are practical, scalable, and launch-ready.

Drive sprint-level clarity across scope, dependencies, risks, decision points, and measurable outcomes.

Define OKRs and performance measures for adoption, registration completion,authenticationsuccess, customer effort, operational efficiency, and business impact.

Balance customer experience,



security, privacy, fraud prevention, resiliency, operational readiness, and enterprise scalability.

Cross-Functional Leadership Lead cross-functional forums and working groups to align business, technology, risk, privacy, security, fraud, legal, operations, and design partners on decisions required to move forward.

Prepare clear updates, recommendations, trade-offs, and decision asks for steering committees and senior leadership forums.

Create transparency and accountability across teams by maintaining explicit roadmaps, delivery plans, governance routines, and decision logs.

Coach product colleagues and strengthen product management discipline across the Unified Digital Foundations team.

Required Qualifications 10+ years of experience in digital product management, customer platforms, identity, or digital transformation.

Proven ability to translate strategy into roadmaps, delivery plans, and measurable outcomes.

Experience leading teams and complex cross-functional initiatives.

Strong understanding of customer identity, digital access, privacy, and authentication.

Experience with identity modernization, customer platforms, or enterprise-scale digital capabilities.

Strong stakeholder leadership, influence, and decision‑making skills.

Experience using agile delivery, customer research, analytics, and data‑driven decision‑making.

Preferred Qualifications Bachelor's degree in business, Marketing, Commerce, or related field is considered an asset.

Financial services or regulated industry experience is an asset.

When you join our team: As part of our global team, we’ll support you in shaping the future you want to see.

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

The role being advertised is an existing vacancy.
關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en。




宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。
Referenced Salary Location Toronto, Ontario
Working Arrangement 混合式
Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

#J-18808-Ljbffr

📌 Director, Customer Identity & Digital Foundations (Ontario)
🏢 Manulife Financial
📍 Ontario