Senior Workforce Management & Verint Optimization Analyst to lead the configuration, implementation, and ongoing optimization of the Verint Workforce Management platform. Our client is seeking an experienced Senior Workforce Management /Verint Optimization Analyst to lead the configuration, implementation, and ongoing optimization of our Verint Workforce Management platform.
Ideally...you're a highly analytical workforce management professional who combines strong technical expertise with practical operational judgment. You can work comfortably in the details of a WFM platform while also stepping back to understand the broader business and workforce implications. You are comfortable building new processes, working with stakeholders at all levels, and turning data into recommendations that improve service, efficiency, and workforce performance.
12-month assignment with possible extension.
Must Have:
5+ years of workforce management experience
3+ years of hands‑on Verint WFM experience
Verint configuration, implementation, or administration
Strong forecasting and capacity planning experience
Strong scheduling and workforce optimization experience
Experience with real‑time workforce management and WFM reporting
Experience with system testing and requirements gathering
Advanced Microsoft Excel skills
Nice-to-Have:
Power BI experience
Verint certification
Project or change management experience
Experience with system integrations
Experience in a unionized environment
Public sector, justice services, or complex contact‑centre experience
Responsibilities:
Lead Verint WFM configuration, implementation, and optimization
Develop forecasting and capacity planning models
Build and optimize workforce scheduling frameworks
Monitor WFM performance, staffing, and utilization metrics
Develop dashboards, reports, and actionable insights
Partner with Operations and Technology on WFM improvements and system enhancements




Senior Workforce Management & Verint Optimization Analyst to lead the configuration, implementation, and ongoing optimization of the Verint Workforce Management platform. Our client is seeking an experienced Senior Workforce Management /Verint Optimization Analyst to lead the configuration, implementation, and ongoing optimization of our Verint Workforce Management platform.
Ideally...you're a highly analytical workforce management professional who combines strong technical expertise with practical operational judgment. You can work comfortably in the details of a WFM platform while also stepping back to understand the broader business and workforce implications. You are comfortable building new processes, working with stakeholders at all levels, and turning data into recommendations that improve service, efficiency, and workforce performance.
12-month assignment with possible extension.
Must Have:
5+ years of workforce management experience
3+ years of hands‑on Verint WFM experience
Verint configuration, implementation, or administration
Strong forecasting and capacity planning experience
Solid scheduling and workforce optimization experience
Experience with real‑time workforce management and WFM reporting
Experience with system testing and requirements gathering
Advanced Microsoft Excel skills
Nice-to-Have:
Power BI experience
Verint certification
Project or change management experience
Experience with system integrations
Experience in a unionized environment
Public sector, justice services, or complex contact‑centre experience
Responsibilities:
Lead Verint WFM configuration, implementation, and optimization
Develop forecasting and capacity planning models
Build and optimize workforce scheduling frameworks
Monitor WFM performance, staffing, and utilization metrics
Develop dashboards, reports, and actionable insights
Partner with Operations and Technology on WFM improvements and system enhancements

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Senior Workforce Management & Verint Optimization Analyst to lead the configuration, implementation, (Alberta)
🏢 S.i. Systems
📍 Alberta