Join RBC as a Senior CRM Business Systems Analyst, leading the CRM Modernization program for a state-of-the-art Capital Markets Salesforce FSC Application. This role emphasizes business analysis and technical expertise in a hybrid work environment.

As an Associate Director, you will drive the development of business and system requirements for a high-profile transformation program. You will collaborate with development teams, solution architects, and business stakeholders to deliver innovative solutions for over 3,000 users across 16 countries. This position offers a unique opportunity to mentor junior analysts and shape the future of RBC's CRM systems.

Key Responsibilities:
• Lead requirement gathering and documentation processes




• Collaborate with architects and developers for effective solutions
• Facilitate communication with stakeholders and QA teams
• Manage project risks alongside Scrum Master
• Build a repository of reusable documentation

Requirements:
• 5-7 years as a Business Systems Analyst
• Robust experience with Salesforce Financial Services Cloud
• Proficiency in Agile methodologies and Jira
• Familiarity with data analysis and transformation techniques
• Excellent presentation skills

Bring your expertise in CRM systems and business analysis to deliver impactful solutions at RBC.
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📌 Senior CRM Business Systems Analyst at RBC (Ontario)
🏢 Socket.dev
📍 Ontario