Serve as the primary point of contact for customer inquiries at Ontario Tech University. This full time Customer Service Coordinator handles parking and Ucard services efficiently and effectively.

The Customer Service Coordinator plays a critical role in the Office of Ancillary Services. This position entails daily transactions including permit processing, Ucard issuance, and responding to inquiries in person, by phone, and via email. You'll manage complaints, monitor intercoms and camera systems, and collaborate with field staff to resolve issues.

Key Responsibilities:
• Manage daily Ucard/UPass program operations
• Provide front-line customer service and inquiries support
• Process parking transactions and maintain records




• Execute communications plans to promote services
• Perform equipment troubleshooting and issue documentation

Requirements:
• Two-year post-secondary diploma in business or IT
• 1-3 years of customer service experience
• Knowledge of campus systems preferred
• Strong proficiency in MS Office and Google Suite
• Excellent communication and problem-solving skills

Bring your customer service expertise and organizational skills to Ontario Tech University as a Customer Service Coordinator.
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📌 Customer Service Coordinator at Ontario Tech University
🏢 Ontario Tech University
📍 Ontario