Elevate your technical skills at Jolera as an On-Site Systems Support Specialist in Toronto. Deliver exceptional IT support while troubleshooting and configuring a variety of devices for clients.

In this in office role, you will be the first point of contact for customers, utilizing your technical expertise to resolve issues with workstations, laptops, and more. Jolera seeks a Systems Support Professional with 1-3 years in technical support, strong problem-solving skills, and the ability to multitask effectively to enhance customer experiences.

Key Responsibilities:
• Process and manage service tickets thoroughly
• Diagnose and repair client workstations and peripherals
• Provide detail-oriented documentation of support incidents




• Deliver technical guidance to both users and colleagues
• Oversee desktop and network printer administration

Requirements:
• 1-3 years of experience in technical support
• Relevant Degree/Diploma or equivalent experience
• Strong knowledge of Windows, MacOS, and iOS
• Excellent communication and attention to detail
• Familiarity with ticketing systems like ServiceNow

Utilize your technical expertise to provide stellar support and elevate customer satisfaction at Jolera's Toronto office.
#J-18808-Ljbffr

📌 On-Site Systems Support Specialist (Ontario)
🏢 Jolera
📍 Ontario