Manage service delivery team of engineers for enterprise campus and retail network services
Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles
Accountable for financial planning, budget management, vendor spend oversight
Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives
Partner with Network Engineering teams
Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction
Lead cross-functional resolution efforts and executive communications during major outages
Foster a culture of accountability, collaboration, customer focus, and continuous improvement
Requirements Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
8+ years of experience supporting enterprise network services and infrastructure
3+ years of leadership experience direct management of teams
Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
Experience managing SLAs, KPIs, service governance, vendors, and service providers
Strong communication, analytical,



and stakeholder management skills
Experience leading major incident response and service restoration efforts
Core Competencies Demonstrates expertise in managing enterprise network services and infrastructure, with a strong focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.
Highest-signal resume keywords Enterprise Network Services Management
Infrastructure-as-Code
Financial Planning and Budget Management
Leadership in Major Incident Response
Service Level Agreement Management
ATS Optimization Keywords Hard Skills LAN
WAN
SD-WAN
Routing
Switching
Carrier Services
Network Observability
ITSM Processes
KPI Management
Service Governance
Soft Skills Robust Communication
Analytical Skills
Stakeholder Management
Collaboration
Customer Focus
Certifications & Qualifications Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Science
Bachelor's Degree in Engineering
Bachelor's Degree in Telecommunications
Industry Keywords Service Delivery
Operational Excellence
Continuous Improvement
Vendor Management
Cross-Functional Collaboration

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📌 Manager, Network Service Delivery (Ontario)
🏢 Jobtailor
📍 Ontario