General Manager (GM)
About the Role
Boston Pizza Smithers (BP045) is seeking a full-time, permanent Restaurant General Manager to lead all aspects of daily restaurant operations across Front of House, Heart of House, and bar. Reporting directly to the Franchise Owner, the General Manager drives sales performance, controls costs, develops the team, and ensures every guest has an outstanding experience.

In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community relations programs. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Outstanding Place To Work?

What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance

Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office

Build relationships and give back to your local community

Boston Pizza Scholarship Program *

Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives

A respectful culture and work environment where your feedback matters

Fantastic reward and recognition programs

Responsibilities

Lead and oversee all daily restaurant operations (FOH, HOH, bar)

Hire, train, schedule,



and develop a team of 40–55 employees

Manage all financial operations: payroll, accounts payable, invoicing, inventory, and period reporting

Control food, labour, and operating costs to meet franchise targets

Ensure full compliance with Boston Pizza brand standards, food safety regulations, and BC liquor laws

Manage vendor and supplier relationships

Drive local marketing, social media presence, and community engagement

Report to ownership on sales, staffing, and operational issues

Build a culture of accountability, teamwork, and hospitality excellence

Requirements

Minimum 3 years of restaurant management experience, including at least 1 year as General Manager or equivalent senior leader

Full-service, high-volume restaurant experience required

Demonstrated track record of sales growth and cost control

Strong knowledge of payroll administration, scheduling, and HR basics

Serving It Right certification (BC) required

Food Safe Level 1 required or obtainable within 30 days

Experience with POS systems (POSitouch or equivalent)

Excellent communication and conflict-resolution skills

Availability for evenings, weekends, and holidays

Compensation & Benefits

Salary: $55,000 – $70,000 per year

Full-time permanent position

Benefits package available

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

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📌 General Manager (British Columbia)
🏢 Boston Pizza International, Inc. (Calgary)
📍 British Columbia