Support Manager (Ontario)

Support Manager (Ontario)

16 Aug
|
Jobtailor
|
Ontario

16 Aug

Jobtailor

Ontario

Lead transformational business initiatives across assigned business units and design future-state reconciliation solutions

Drive organizational change management with cross-functional teams, business units, operations teams and global process service partners

Establish enterprise reconciliation centers of excellence and best practices

Conduct advanced business analysis and requirements elicitation

Lead strategic stakeholder alignment and organizational transformation

Design and optimize GL-to-source, sub-ledger, intragroup, cash, asset and n-way reconciliation processes

Optimize SmartStream TLM configurations and implement reconciliation best practices

Develop EPICs, user stories, process flows, UAT plans, cut-over strategies and RTB hand-over documentation

Architect Financial Information Business Rules and static data configurations for onboarding and off-boarding

Provide technical leadership in data transformation, ETL optimization and advanced reporting solutions

Requirements

Bachelor's degree in Business, Information Technology, Engineering, or equivalent qualified qualification

6+ years of business analysis experience delivering large-scale initiatives

3+ years leading end-to-end financial services transformation initiatives

Deep understanding of GL matching, exception management, cash reconciliation, balance reconciliation, suspense accounts, sub-ledger reconciliation and multi-way reconciliation

Experience in domestic banking, international banking or insurance environments

Expertise in requirements elicitation and management, enterprise analysis, requirements analysis, solution assessment and validation

Ability to translate financial services requirements into technical solutions

Source-to-target data mapping and current-state versus future-state gap analysis proficiency

Enterprise-level delivery experience across CTB, RTB and Operations teams





Cross-functional leadership, stakeholder engagement and change management capabilities

Ability to work independently with minimal support

Flexibility for occasional weekend availability during go-lives and production cutovers

SmartStream TLM Platform proficiency

Knowledge of GL attestation policies, reconciliation workflows and PEGA Attestation Workflow

Understanding of trade lifecycle management and SDLC principles

Experience with Datastage, Monarch, Apache Airflow or Python

Tableau proficiency

UAT testing and production release support experience

Familiarity with JIRA and Confluence

Core Competencies
Demonstrates expertise in leading financial services transformation initiatives, with a strong focus on GL matching, reconciliation processes, and advanced business analysis. Proficient in stakeholder engagement, change management, and technical leadership in data transformation and reporting solutions.

Highest-signal resume keywords

Financial Services Transformation

GL Matching and Reconciliation

SmartStream TLM Proficiency

Requirements Elicitation and Management

Cross-Functional Leadership

ATS Optimization Keywords
Hard Skills

Business Analysis

Data Transformation

ETL Optimization

Source-to-Target Data Mapping

UAT Testing

Process Flows Development

Advanced Reporting Solutions

Gap Analysis

Reconciliation Process Design

Financial Information Business Rules

Soft Skills

Stakeholder Engagement

Change Management

Independent Work

Cross-Functional Collaboration

Organizational Transformation

Industry Keywords

Domestic Banking

International Banking

Insurance

GL Attestation Policies

Reconciliation Workflows

Trade Lifecycle Management

SDLC Principles

Tools & Technologies

SmartStream TLM

Datastage

Monarch

Apache Airflow

Python

Tableau

JIRA

Confluence

#J-18808-Ljbffr

📌 Support Manager (Ontario)
🏢 Jobtailor
📍 Ontario

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: support manager (ontario) / ontario