Join a top employer’s claims team in Edmonton as a Claims Assistant supporting transportation focused commercial auto claims in a busy, detail driven environment where accuracy, follow through, and great service keep everything moving. You’ll be the organizational engine behind the claim file lifecycle, working closely with adjusters and a tight knit team to keep documentation clean, timelines on track, and customers confidently informed especially during peak winter volume.
Compensation
Base salary between $45,000 – $60,000 depending on relevant experience (negotiable) plus annual KPI bonus
Advantages & Perks
4 weeks’ paid vacation
Dental and medical health benefits
Health spending account
Paid birthday off
Monthly gift card draws andbirthday lunch
RRSP contribution
Tuition reimbursement
Continuous career development and internal promotion
Responsibilities
Set up new claim files and enter them into internal platforms
Keep file notes and documentation current, accurate, and well organized
Scan/upload paperwork and ensure each file is complete
Create routine claim correspondence (emails and letters)
Monitor timelines, diarize next steps, and drive follow-ups to prevent delays
Coordinate with claimants, repair facilities, vendors, contractors, and other parties to move items forward
Request and gather supporting materials such as police reports, photos, invoices, and receipts




Provide clear progress updates to claimants and stakeholders
Address concerns and escalat issues when appropriate
Assist adjusters with preliminary, non-decision support tasks
Protect sensitive information and follow privacy/data-handling requirements
Follow established procedures to ensure consistent file management
Qualifications
Proficiency in MS Office 365
Strong written/verbal communication; customer service
Detail-oriented, organized, accurate documentation
Multitask, problem-solve; meet deadlines in fast-paced setting
Nice to have: claims assistant experience; transportation/commercial auto exposure; strong Excel/tracking skills
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.

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📌 Claims Assistant (Transportation, Commercial Auto) (Alberta)
🏢 David Aplin Recruiting
📍 Alberta