Elevate your career as a Configuration Management Database (CMDB) Analyst with Softchoice, a leader in IT solutions. Play a vital role in optimizing data governance and CMDB accuracy for IT service management success.

As a key member of Softchoice, you will oversee CMDB governance and data quality, supporting the delivery of secure cloud and digital solutions. With over 3 years of experience in CMDB administration or ITSM governance, you will manage CI lifecycle, conduct health assessments, and drive continuous improvements. Your analytical skills will be crucial for data quality metrics, ensuring accurate CI records support effective service delivery.

Key Responsibilities:
• Own end-to-end Configuration Management practice
• Conduct regular CMDB health assessments




• Administer CMDB discovery tooling and integration feeds
• Support ITSM practices with accurate CI data
• Author documentation for CMDB processes

Requirements:
• 3+ years in CMDB administration or ITSM data governance
• ITIL 4 Foundation certification required
• Experience with ServiceNow CMDB or LogicMonitor
• Solid understanding of CI relationships
• Analytical skills with large datasets

Apply your expertise in configuration management to drive success at Softchoice.
#J-18808-Ljbffr

📌 CMDB Analyst Role at Softchoice (Ontario)
🏢 Softchoice
📍 Ontario