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Street Use Inspector - By-law Enforcement Officer, Integrated Response
Requisition ID: 45378

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose & Function

The By-law Enforcement Officer position is part of an interdepartmental team (Integrated Response Team, IRT) responsible for addressing temporary structures in the public realm and seeking compliance with by-laws. The position works tactfully and compassionately with individuals experiencing homelessness and/or individuals who may live with issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization. This position leads investigations and enforces by-law requirements with a high degree of discretion and independent judgement based on understanding and responding to an individual’s needs while upholding the City’s responsibilities to maintain sidewalk accessibility, access and egress to buildings and public safety. The By-law Enforcement Officer and other IRT staff assess cases based on a variety of factors and decide on response plans, including priorities and response times.

The By-law Enforcement Officer reports directly to a Superintendent I. The position works collaboratively with partners from a variety of internal and external groups, including property use inspectors, Housing and Homelessness Services, Park Rangers, Vancouver Fire and Rescue Services, Vancouver Police Department, and others as needed. The position also works with a diverse range of community members, staff, businesses and community service.

Specific Duties & Responsibilities

Provides support in resolving complex incidents, inquiries and complaints

Conducts site visits and works primarily in the field

Resolves problems independently in the absence of a supervisor

Interprets and provides on-site assessment of compliance with by-laws, including: Street and Traffic By-law, Street Vending By-law, Solid Waste By-law, City Land Regulation By-law, Impounding By-law, Parks Control By-law and others as required

Directly engages individuals to communicate by-law information, explains the risks of being out of compliance with by-laws, understands the individual’s needs, and recommends possible supports or solutions for enabling compliance (for example: explaining options for storing belongings, making referrals to the City’s Homelessness Services Outreach team)

Enforces by-laws based on understanding and responding to the individual’s needs, while also upholding the City’s responsibilities to maintain sidewalk and laneway accessibility,



access and egress to buildings, and public safety

Exercises discretion and maintains confidentiality around the sensitive aspects of each case

Independently leads investigations and enforces by-law, permit and license requirements including gathering and documenting evidence, issuing violation notices, orders and/or offence tickets (Municipal Ticket Information or MTIs), impounding structures and other items, and pursuing prosecution, including preparing reports and presenting evidence in a court of law

Provides verbal and/or written information to individuals about how to retrieve impounded items

Documents information about each impoundment, and provides the information to clerks to enable retrieval of impounded items

Collects and stores information, including sensitive personal information such as name and contact information, in accordance with privacy policies and regulations

Engages property and business owners, building occupants, caretakers, strata council members, property management companies, Business Improvement Associations and other members of the public to communicate by-law information, collect information about cases, and identify impacts and possible solutions

Decides on priority level and targeted response time for resolving each case, based on assessment of a variety of factors, including collaborating with IRT staff to arrive at decisions

Develops response plans for following up and resolving cases, including collaborating with other IRT staff to develop each plan, and presents proposed response plans to Superintendent I’s

Recommends and implements new ideas for mitigating and resolving case-related issues

Identifies high complexity cases for the Superintendent II to review, collaborates with IRT staff to develop recommended response plans for high complexity cases, and presents recommendations to Superintendent I

Develops, documents, reviews and updates Standard Operating Procedures that describe tasks performed by By-law Enforcement Officers, including collaborating with OHS superintendents as needed

Provides recommendations for IRT process improvements, including participating in Lessons Learned and Continuous Improvement meetings, surveys, etc.

Researches, analyzes and prepares reports pertaining to IRT-related work, when assigned

Develops and delivers presentations as required

Maintains records of site visits, investigations and related metrics in a database

Reviews maps and plans, and organizes/completes field surveys

Compiles data and information including metrics, Service Requests, field data and information gathered from members of the public to recommend priorities and action plans and presents metrics related to enforcement activities

Uses a variety of digital tools, including computer programs and devices

Assists with training and mentoring of recent staff, including providing guidance and training on the use of digital tools relevant to the position

Supports with recruitment of IRT positions, as required





Other duties/responsibilities as assigned.

Qualifications

Education and Experience:

Completion of Grade 12 preferably supplemented by training in by-law investigation and enforcement or training in conflict resolution, interest-based problem solving and/or non-violent crisis intervention, or an equivalent combination of education, training and experience

Experience working with individuals experiencing homelessness and/or individuals who may live with issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization is an asset

Knowledge, Skills and Abilities:

Thorough knowledge of City and Park Board by-laws, policies, procedures and regulations related to temporary structures in the public realm and on City property, street vending, sidewalk and laneway accessibility, access and egress to buildings, fire hazards and other related issues

Excellent decision-making, problem-solving and conflict management skills in volatile, disruptive and emergency situations, including consulting, negotiating and providing alternate solutions and recommendations

Excellent written and verbal communication skills, including interacting with public through phone, email and in person

Good knowledge or office methods and procedures including excellent organization and records management skills and working knowledge of MS Word and MS Excel

Strong interpersonal skills in establishing and maintaining cooperative and effective working relationships with multiple departments, the public, Business Improvement Associations and businesses

Ability to work independently, with little or no supervision, in a fast paced environment with multiple and competing deadlines as well as work collaboratively in a team environment

Ability to exercise appropriate discretion and good judgement when interpreting by-law requirements and determining compliance

Ability to communicate in a calm, clear and compassionate manner

Ability to work outdoors in inclement weather

Knowledgeable about the concepts of equity, inclusion, decolonization and reconciliation

Ability to meet transportation needs

Working knowledge of VanMaps, Hansen, VanDocs, Posse, Tempest, CAMS, the City’s street geography and safety procedures is an asset

Understanding of the City’s Equity Framework, UNDRIP Strategy and MMIWG2S Response Report would be considered an asset

Business Unit/Department : Engineering Services (1300)

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: September, 2026

Salary Information: Pay GradeGR-019: $36.57 to $43.00 per hour

Application Close: August 23, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion .

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).More about unceded traditional territories

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📌 Street Use Inspector - By-law Enforcement Officer, Integrated Response (British Columbia)
🏢 City of Vancouver
📍 British Columbia