Salary Range: $73,386.67 To $87,720.00 Annually
About the Job Reporting to the Director of Congregate and Emergency Housing, the Manager, Short Stay Crisis Support is responsible for providing leadership and oversight to two program locations in Mississauga and Brampton focused on support to the community.
The individual’s main responsibilities is to oversee a program that provides clients in crisis with time-limited support in a safe, supervised, non-hospitalized residential setting. Clients are offered assistance to connect with sources of ongoing support to work towards recovery and wellness.
They will be responsible for a large team of professionals (PT, FT, etc.) including a PT Supervisor in a 24/7 environment. The individual will ensure that strategic goals established and translated into practical action and relationships are maximized between clients, employees, and community partners.
Duties and Responsibilities: Manage the day-to-day operations of the short stay crisis support and mobile crisis programs
Manage and direct daily activities of staff including staff performance, recruitment of new staff, and safety and educational training programs
Support staff and provide clinical supervision
Create staff development opportunities, conducting orientations and training sessions
Utilize a program evaluation framework to assess the strengths of the program and identify areas for improvement
Align the strategic goals of the company with the goals of the SSCSP and translating those goals into practical actions
Establish and monitor performance measures and service delivery outcomes
Create an environment that promotes and encourages change and innovation
Implement measures to monitor the quality of service delivery and workload regularly
Act as a liaison among team and other stakeholders to ensure that goals are achieved, processes are improved and resolutions provided
Define and assess factors that have the potential to create risk
Develop and revise program policies and procedures and monitors adherence to them
Analyze program issues and problems, researching best practices, developing solutions and providing advice on trends and strategic directions to Senior Management
Overall responsibility for client safety and service quality
Participate in external committees on service initiatives, and liaises with other regional service providers to promote seamless transitions to service
Building and supporting sustainable and productive relationships with all individuals including staff, senior management, the community, residents and families
Initiating and maintaining relationships, (in coordination with other staff), with law-enforcement and other human-services agencies, and with informal community resources (e.g., landlords, employers.)
Perform on-call duty for crisis intervention and for staff supervision and consultation.
Perform additional duties as required/delegated




Qualifications: Post-secondary education in Social Work, Social Services,Health Services, or equivalent
3+ years Supervising and/or Managing employees
Past or current experience working with individuals experiencing serious mental health issues and / or the homeless population would be an asset
Demonstrated skill in applying the principles of PSR, Recovery and case management
Demonstrated ability to work within the organization’s Mission and Values
Working knowledge of the Mental Health Act and other relevant legislation
Demonstrated experience in project management
Demonstrated effective leadership and management skills
Excellent verbal/written communication and interpersonal skills
Strong analytical and organizational skills
Demonstrated ability to work without direct supervision in a team setting
Excellent oral and written communication skills are essential
Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage
Reporting Function: The Manager of Short Stay Crisis Support will report directly to the Director of Congregate and Emergency Housing. They will be responsible for overseeing/managing program staff and will have the authority to manage accordingly. They will work with both internal and external partners and will interact with all levels within the organization.
They will be a support system, resource, and advocator for the team and organization.
Working Conditions and Physical Requirements: Monday to Friday Schedule Shift (Days) with the requirement to work weekends based upon program circumstances, Excess/overtime hours may be required where required
Able to sit for prolonged periods of time
Able to answer and communicate telephone calls and general computer use
Able to lift up to 20lbs (product, documents, etc.)
Able to walk up/down stairs regularly (building inspections, site meetings, unit inspections, etc.)
Vehicle travel to community sites, SHIP Locations as necessary
Ship Values: Compassion, Hope, Inclusive, Respect, Professional
About Us Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.




Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.
Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.
Accessibility “SHIP strives to be equitableand inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values.We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Why Work For Us? Work-Life Balance SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization
Our Vision
Quality Housing, Quality Services, Quality Lives
Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness
Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.
Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:
Competitive Salaries with Annual Performance Reviews
Comprehensive Health Plans
Group RRSP (5% Employer Contributions)
12 Paid Health, Wellness, and Sick Days
10 Paid Vacation Days
3 Paid Personal/Floating Holidays
Generous Parental and Family Leave
Learning and Development Opportunities
Travel Allowances
Employee Assistance Program
Company Culture to be Proud of
Possibility to Create a Real Impact
35+
Years focused on Clients, Tenants, Staff, and Families
5,000+
Clients and Residents served annually
20+
Programs and Service offerings in Southern Ontario
500+
Dedicated, Respectful, Compassionate and Professional Employees
Monday to Friday 8:30am to 4:30pm
37.50 hours weekly

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📌 Manager, Short Stay Crisis Support (Ontario)
🏢 SHIPSHEY
📍 Ontario