Provides needs assessments and referrals
Delivers settlement and service information to clients
Provides demonstrations and advice to clients on accessing settlement information and resources
Addresses client needs through providing referrals to appropriate agency, community, and governmental resources
Delivers translation and interpretation support to clients for accessing settlement services where appropriate
Produces and disseminates settlement, community, and government service materials to clients
Distributes governmental or other related settlement information to assist clients on completing forms
Assists clients in applying to Language Assessment Centres
Refers clients to other community, government, and language training services based on needs
Responsible to recruit, train, support and supervise volunteers
Supports the team in the delivery of program activities such as classes, workshops, orientations, and other group-based activities
Other related duties as assigned by the Settlement Coordinator or Language Lead

Requirements

Bachelor’s Degree in Social or Human Sciences

Experience in working with immigrants, newcomers, and refugees

Experience with multicultural clientele and immigrant related services

Experience in settlement services

Knowledge of settlement information and resources

Knowledge of the local geographic area

Excellent written and verbal communication skills

Additional languages are considered an asset

Excellent interpersonal and intercultural communication skills

Excellent technical skills in MS Office and web-based applications





Excellent attention to detailed and confidential information

Ability to work independently and as a part of a team

Ability to work with individuals and communities facing cultural adjustment challenges

Criminal Record Check Required

Able to work evenings and weekends as required

Core Competencies
Demonstrates expertise in providing settlement services and support to immigrants, newcomers, and refugees, with robust communication and interpersonal skills to effectively address client needs and facilitate access to resources. Proficient in training and supervising volunteers while delivering program activities in a multicultural environment.

Highest-signal resume keywords

Bachelor’s Degree in Social or Human Sciences

Experience in Settlement Services

Knowledge of Settlement Information and Resources

Excellent Written and Verbal Communication Skills

Criminal Record Check Required

ATS Optimization Keywords
Hard Skills

Settlement Services

Needs Assessment

Referral Services

Translation and Interpretation Support

MS Office

Web-Based Applications

Attention to Detail

Cultural Adjustment Support

Volunteer Training and Supervision

Community Resource Knowledge

Soft Skills

Interpersonal Communication

Intercultural Communication

Team Collaboration

Independent Work

Client Needs Assessment

Certifications & Qualifications

Criminal Record Check

Industry Keywords

Immigrant Services

Newcomer Support

Refugee Assistance

Multicultural Clientele

Community Resources

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📌 Program Assistant (British Columbia)
🏢 Jobtailor
📍 British Columbia