Poste bilingue (fr. et ang.)
Représentant ou représentante du service à la clientèle I

Service : Service de renseignements 311, Service à la clientèle et des communications

Lieu de travail désigné : 234, rue Donald, 5 e étage, sur les lieux

Type de poste : Jusqu'à treize postes temporaires à temps partiel et jusqu'à trois postes permanents à temps plein désignés bilingues (français) à pourvoir

Salaire : De 20,52 $ à 23,70 $ de l'heure, selon la classification de représentant du service à la clientèle I du 311 de la convention collective du SCFP et des semaines de travail de 40 heures

Groupe d'employés : SCFP

Numéro de concours : 127256

Date de clôture : Le 26 août 2026

La Ville de Winnipeg, qui offre toute une gamme de services à plus de la moitié des Manitobains, est l'un des employeurs les plus importants du Manitoba. Nous offrons à notre personnel une gamme complète d'avantages sociaux et de possibilités de carrière. Ceux-ci comprennent des salaires concurrentiels, des avantages sociaux à la charge de l'employeur, des soins dentaires et de la vue, des régimes de pension et des programmes de congé de maternité/parental. De plus, nous offrons des possibilités d'éducation, de formation et de développement professionnel pour que les membres de notre personnel soient outillés du savoir-faire qui leur permettra de faire avancer leur carrière.

La page Web portant sur nos avantages sociaux fournit des renseignements détaillés sur les avantages sociaux que nous offrons, et nous vous encourageons à la visiter à Ville de Winnipeg ' Avantages sociaux pour obtenir de plus amples renseignements. Nous sommes fiers d'offrir un lieu de travail , diversifié , sécuritaire et sain où les membres de notre personnel peuvent s'épanouir et réaliser tout leur potentiel.

La Ville s'est engagée à attirer et à conserver une main-d'œuvre diversifiée et talentueuse qui représente et reflète la communauté qu'elle sert. Nous invitons les groupes d'équité qui ont été et continuent d'être sous-représentés à la Ville à poser leur candidature; les Autochtones, les femmes, les personnes racialisées, les personnes qui ont un handicap, les personnes 2LGBTQQIA+ et les nouveaux arrivants sont encouragés à s'autodéclarer.

Le processus de sélection associé au présent recrutement pourrait tenir compte de l'équité. Une attention particulière sera accordée aux candidatures des Autochtones et des personnes qui ont un handicap.

Conformément aux conventions collectives applicables, on tiendra compte des dispositions relatives au recrutement et à la promotion avant d'appliquer les principes d'équité. Lorsque cela est autorisé, la préférence sera accordée aux personnes qualifiées qui s'identifient comme membres des groupes d'équité indiqués ci-dessus.

On acceptera les demandes liées aux mesures d'aménagement raisonnables pendant le processus d'embauche.

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid perks, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.





The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Job Profile
The 311 Contact Centre is the primary point of contact for the public to either request or receive information regarding services provided by the City of Winnipeg. Reporting to the 311 Team Lead, the Customer Service Representative I (CSR1) is responsible for providing respectful and inclusive customer service to the general public by responding to various types and forums of incoming inquiries. As corporate ambassadors, CSR's perform the following duties; access data bank to investigate and resolve incoming requests for service/information, refer or directly transfer to municipal and non-municipal resources, thoroughly and accurately document all customer service requests or reports.

As the 311 Customer Service Representative I (CSR1) you will:

Provide excellent customer service by independently responding to citizen inquiries.

Accurately input, track, and document inquiries

Escalate inquiries as needed

Your Education And Qualifications Include

Grade 10 education or equivalent.

Six (6) months' experience providing customer service is required.

Six (6) months' experience working in a contact-centre environment including but not limited to answering inbound phone calls, responding to emails and interacting with the general public is preferred.

Excellent verbal communication skills to deal effectively with the general public and City of Winnipeg employees.

Excellent written communication skills with the ability to respond to citizen inquiries, document citizen concerns, and update information in various databases.

Proficiency using multiple computer programs simultaneously, including, but not limited to Microsoft Outlook.

Ability to enter and verify data with accuracy across various platforms/programs/systems

Ability to quickly learn and apply new technologies to your work.

Ability to type accurately at 20 W.P.M.

Ability to comprehend citizen inquiries, investigate and problem solve while working independently in a fast-paced environment.

Effective interpersonal skills with the ability to maintain positive working relationships with employees at all levels of an organization, including external contacts and the general public.

Ability to handle sensitive information in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA).

Ability to maintain composure in difficult or stressful situations

Ability to communicate fluently in French, in both verbal and written form, is preferred.

IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada.



Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

A Police Information Check satisfactory to the employer will be required from the successful candidate, at their own expense.

Must be able to attend and complete the required training program as set out by the department.

Must be able to work a variety of shifts including days, evenings, weekends, and holidays to meet operational requirements.

Hours of Training: Paid training will run from October 19, 2026 to November 27, 2026, taking place five days a week from 3:00 p.m. to 11:00 p.m. This posting may also be utilized to fill a second training class in January 2027.

Position Reports To: 311 Team Lead

Applicants who identify they speak French may be required to undergo a French Language Assessment.

Preference may be given to candidates available for evening and weekend shifts

Superviseur immédiat : Chargé ou chargée d'équipe du 311

Les personnes qui déclarent parler français peuvent avoir à se soumettre à une évaluation de leurs capacités linguistiques en français.

Nous pourrions accorder la préférence aux personnes qui sont disponibles pour les quarts de soirée et de fin de semaine.

Recruitment Details
Customer Service Representative I

Department: Customer Service & Communications, 311 Contact Center

Designated Work Location: 5th Floor - 234 Donald Street; On site

Position Type: Temporary, Part-time positions available (Up to 13 positions) and French Bilingual Permanent, Full-Time (Up to 3 positions)

Salary: $20.52 - $23.70 hourly as per the 311 Customer Service Representative I Classification within the C.U.P.E Collective Agreement., based on a 40-hour work week

Employee Group: CUPE

Posting No: 127256

Closing Date: August 26, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid advantages, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Only candidates selected for further consideration will be contacted.

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📌 Customer Service Representative I (Manitoba)
🏢 City of Winnipeg
📍 Manitoba