CMHA Kelowna is hiring a full-time Case Manager in the Youth Program. This position is 37.5 hours a week with atypical work week of Monday - Friday 8:00am – 4:00pm.

WHO IS A CASE MANAGER?
The Case Manager (CM) in the Youth Program assists with addressing the needs of developing adolescents and young adults by providing them with immediate access to housing that is safe, affordable and appropriate, and then necessary and age-appropriate supports that focus on health, well-being, life skills, engagement in education and employment, and social inclusion.

WHAT DOES A CASE MANAGER DO?

Provides intensive Case Management services and support to a small caseload of youth (7-10 maximum) that are experiencing, or at significant risk of, being unhoused

Collaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularly

Provides case management, outreach, advocacy and access to information and other services

Provides services that address the unique needs of youth, such as developing life skills, navigating systems and services, integrating mental health and addictions supports, ultimately supporting a healthy transition to adulthood

Provides services in the young person’s home and in the community, transporting clients to appointments and other resources

Moves clients in and out of their homes including packing, carrying, and moving client belongings

Meets regularly with the Manager and team to review caseloads and troubleshoot client concerns

Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services

Collaborates with Foundry Kelowna and other relevant service providers to ensure seamless and coordinated support for clients

Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner

Collaborates with emergency response teams, law enforcement, and medical personnel when necessary

Maintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databases

Works within the program budget, monitors expenditures, and assists with financial reports





Provides information for reporting on grants and funding to the Manager as needed

Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

Diploma in Social Services or related field

1-2 years of relevant experience

Experience working with young people with serious mental illness and/or addictions and those that have experienced homelessness required

Valid Class 5 BC driver’s license

Reliable vehicle and ability to transport participants and travel between facilities and other locations daily

Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record

Ability to obtain Rate Class 007 Business Insurance

Criminal Record Check clearance in the Vulnerable Sector

Certificates in First Aid, CPR, and Naloxone considered an asset

Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products

Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens

Communication skills to effectively support clients

Ability to work in cooperation with team members and independently

Understanding of and commitment to working with people experiencing mental health concerns and substance use

Knowledge of current best practices and approaches in preventing and ending youth homelessness

Knowledge of health and social service systems in both the youth and adult system of care

Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns

Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies

Understanding of Intentional Outreach, Housing First,



Rapid Re-Housing, and Shelter Diversion principles

Understanding of working with a Trauma Informed lens

Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS) and Dacima

Proficient understanding of Microsoft Outlook, Word and Excel

Strong attention to detail

Critical thinking, problem-solving, and decision-making skills

Conflict resolution and crisis intervention skills

Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills

Ability to manage multiple cases efficiently and effectively

WHO IS CMHA KELOWNA?
At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

A competitive hourly wage of $26.57

Dental, Health & EAP Perks

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days

workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

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📌 Case Manager (British Columbia)
🏢 Canadian Mental Health Association
📍 British Columbia