Become a Linc Service Assistant at the University of Guelph. This front-line role supports students by addressing inquiries related to admissions, enrolment, financial aid, and more through various communication channels.

Reporting to the Manager of the Lincoln Alexander Student Service Centre, the Assistant provides essential support to a diverse student body, assisting with over 100,000 inquiries annually. Success in this role relies on delivering accurate information while maintaining confidentiality and professionalism. Ideal candidates will showcase empathy and adaptability in high-stress situations, creating a welcoming environment for students at all academic levels.

Key Responsibilities:
• Respond to inquiries through phone, email, live chat, and in-person
• De-escalate emotional situations with tact and professionalism




• Advise on next steps by reviewing student documents
• Utilize systems like Colleague and OSAP administration tools
• Assist with academic advising and student services

Requirements:
• Minimum two-year Community College Diploma
• At least 2 years of front-line customer service experience
• Robust empathy, patience, and adaptability in communication
• Advanced communication and interpersonal skills
• Ability to manage high-volume inquiries and multitask effectively

Bring your expertise in student support and customer service to the Linc Service Assistant role at the University of Guelph.
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📌 Linc Service Assistant at University of Guelph (Ontario)
🏢 University of Guelph
📍 Ontario