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Operations Support Representative
Date: 12 Aug 2026

Location:
Edmonton, AB, CA, T5S 2N4

It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Operations Support Rep Float - Edmonton North (West-End)
Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.
We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Description
Location: Edmonton North - 17718 114 Avenue, Edmonton Alberta

Working Hours: Monday to Friday, varying shifts. 25 hours per week (some Saturdays may be required)

Wage: $26.36 per hour

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.

Responsibilities

Enter billing and shipping data and reconciles Chain of Signature (COS) documents.

Prepare, collect, track, and store courier documentation

Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness

Prepare the Red bin to be sent to the Hub in the evening

Complete administrative functions





Track 407 transponder usage logs to ensure all transponders are returned

Prepare reports for managers to ensure accuracy

Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries

Send malfunctioning scanners for repair to external repair vendor.

Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors

Additional Responsibilities
Customer Service Orientation

Serving our customers in the most efficient and courteous manner on the telephone and in person

Up-selling and cross selling Corporate Products and Services

Handling customer complaints and inquiries

Problem Solving

Working to resolve problem shipments

Working to resolve equipment and technology challenges

Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

Relationship Building

Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners

Building a positive relationship with customers

Building a positive relationship with key contacts – Vendors, building tenants, etc.

Technology

Assisting customers with shipping details and account challenges

Loading, scanning, logging and calling resolution freight

Cash reconciliation including deposits, key control

Communication

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing

Listening to customers and key partners

Communicating to customers and key partners in a positive manner

Personal Responsibility and Accountability

Compliance to all Corporate Polices and Procedures (including uniforms)

Adhering to all Safety Standards

Being on time/attendance

Living the Purolator Values

Representing the Purolator Values to Customers and key partners and, other duties as assigned by management





Requirements

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Takes personal responsibility and accountability for actions and situations

3-12 Months Customer Service Experience preferred

3-12 Months Retail Experience preferred

3-12 Months using technology/ POS system Experience preferred

Ability to lift 70lbs./stand for 3 hour intervals

Qualified communication skills: oral communication (telephone and in person);

Written communication; and listening skills

Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail

Experience working in a team environment and independently an asset

Experience working in an environment with safety standards an asset

Skills
Operations Procedures

Document Management

Computer Operations Standards and Procedures

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 514 - Edmonton North
Working Conditions: Retail Center Environment

Posting Number: 69467

Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

For AI-related inquiries only, contact [email protected]

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Job Segment: Operations Manager, Document Management, Customer Service Representative, Operations, Technology, Customer Service

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📌 Operations Support Representative (Alberta)
🏢 Purolator
📍 Alberta