Become a key player in Capital One’s Servicing Strategy team, focusing on data-driven solutions to enhance customer experience. This hybrid role demands innovation and operational expertise for impactful results.

In this senior associate role, you will collaborate across departments to refine Capital One Canada’s 5-to-10-year servicing vision. You’ll apply project management frameworks while producing clear status reports. Additionally, leveraging your analytical skills in tools like SQL and Tableau will be crucial for interpreting operational data and driving strategy.

Key Responsibilities:
• Shape execution of strategic initiatives to improve servicing
• Quickly adapt to various operational domains and priorities




• Utilize project management methodologies to ensure quality work
• Create concise executive summaries on project status
• Align initiatives with long-term servicing goals

Requirements:
• Over 3 years of experience in Financial Industry
• Proficiency in MS Office Suite and G-suite
• Robust data analytics skills (SQL, Tableau, Snowflake)
• Bachelor’s degree in related field preferred
• Experience navigating complex partner relationships

Employ your problem-solving skills and analytical capacity to elevate customer service at Capital One.
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📌 Servicing Strategy Associate at Capital One (Ontario)
🏢 Capital One Group
📍 Ontario