The Manager of Client Success will lead a team of Client Success Managers providing customer service and acting as trusted advisors to clients using the StackAdapt platform. Responsibilities include leading the team to achieve client retention and growth targets, developing onboarding programs, advising clients strategically, driving automation for service efficiency, fostering collaboration, tracking client success metrics, managing support platforms, and advocating for clients. Candidates should have extensive media and programmatic knowledge, 3+ years managing client-facing teams with revenue growth, leadership skills, mentorship passion, problem-solving ability, communication skills, and experience in strategic planning and operational improvements. The role is full-time, remote-first, prioritizing candidates in Pacific or Mountain time zones in Canada or the US.
market-competitive salary
retirement plans
paid time off
health benefits
work from home reimbursements
training
development support
parental leave
a supportive culture