Become a key player at Miratech as a Genesys Cloud CX Reporting Expert. Support a major public sector contact center initiative with your expertise in reporting and analytics.
Miratech seeks an SME to enhance its public sector client reporting capabilities using Genesys Cloud CX. With over 7 years of experience, your role will include designing dashboards, defining KPIs, and providing strategic advisory on reporting architecture. You’ll need to interact with various stakeholders while translating operational requirements into effective reporting solutions.
Key Responsibilities:
• Serve as the reporting SME for Genesys Cloud CX
• Design and configure dashboards and reporting outputs
• Define KPI frameworks for operational success
• Advise stakeholders on best reporting practices
• Document reporting configurations and decisions
Requirements:
• 7+ years of Genesys Cloud CX experience
• Hands-on expertise in native reporting tools
• Robust understanding of contact center KPIs
• Experience in an advisory capacity on deployments
• Capability to engage effectively with stakeholders
Leverage your Genesys expertise to drive performance metrics and data strategy at Miratech.
#J-18808-Ljbffr