Pay Details
96 900 $ / $96,900 - 136 800 $ / $136,800 CAD

Work Location
Toronto, Ontario, Canada

Hours
37.5

Line Of Business
Business Management, Strategy & Support

Pay Details
96 900 $ / $96,900 - 136 800 $ / $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
This role leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda across North American Customer Operations. The position acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities, including AWS-based AI and agentic AI capabilities, to ensure WFM inputs are embedded early and accurately in enterprise decision-making.

The team is responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives, ensuring alignment between business planning and operational execution. This includes translating enterprise-level decisions into actionable workforce plans and ensuring risks and opportunities are clearly understood.

The successful candidate will bring strong strategic thinking, financial acumen, and the ability to synthesize complex inputs into clear direction for WFM leadership. The role requires practical experience supporting or launching AI-enabled capabilities, with preference for candidates who have worked with AWS AI services, cloud-based platforms, or agentic AI use cases in an enterprise environment.

As a key role within Enterprise WFM, the successful applicant will help establish governance and processes to ensure workforce strategy remains aligned with the pace and complexity of ongoing transformation.

CUSTOMER

Partner with business leaders, Agile Release Trains (ARTs), and site strategy teams to ensure WFM inputs are embedded in transformation initiatives

Translate enterprise decisions into actionable workforce plans, including capacity and site strategies

Monitor workforce assumptions across initiatives and provide timely insights on risks and opportunities

Support decision-making by connecting financial, operational, and workforce impacts

Maintain awareness of enterprise transformation priorities and their implications on workforce strategy

Represent WFM in cross-functional forums to ensure alignment with business objectives

SHAREHOLDER

Contribute to the development and execution of enterprise WFM strategy aligned to AI transformation priorities





Ensure workforce plans are supported by validated assumptions and aligned to financial targets

Identify risks and dependencies across initiatives and elevate as appropriate

Support efficient use of workforce resources through integrated planning and coordination

Partner with Finance, Technology, HR, and business lines to ensure alignment

Maintain strong governance over workforce planning inputs and outputs

Support planning and governance for AI capabilities delivered through AWS, agentic AI tools, or similar enterprise cloud platforms

EMPLOYEE / TEAM

Provide leadership and guidance within a cross-functional, matrixed environment

Build strong partnerships across WFM, enterprise transformation teams, and business stakeholders

Contribute to a team-oriented and accountable team culture

Support knowledge sharing and consistent application of workforce planning practices

Act as a trusted advisor to leadership on workforce implications of business decisions

BREADTH & DEPTH

Acts as a strategic connector between enterprise transformation and WFM

Requires strong understanding of workforce planning, financial impacts, and business operations

Works across multiple stakeholders and initiatives simultaneously

Focuses on medium-term planning horizons (6–12 months)

Influences decision-making at senior leadership levels

Responsible for integrating complex, multi-source inputs into cohesive workforce strategies

Understands the business implications of launching and scaling AWS AI or agentic AI capabilities, including governance, adoption, workforce impact, and operational readiness

Experience And / Or Education

Undergraduate degree or equivalent experience

5+ years in workforce management, strategy, or planning in a large organization

Strong understanding of contact centre or operations environments

Experience working with financial models and workforce forecasts

Ability to synthesize complex information into clear recommendations

Experience in financial services or regulated industries is an asset

Direct experience supporting, launching, or operationalizing AWS AI capabilities, agentic AI solutions, or similar cloud-based enterprise technology initiatives is strongly preferred

Experience helping shape or support AI-enabled business strategies, including partnership with technology teams on AWS platform decisions, agentic AI governance, implementation planning, or operational readiness

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.



More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking advantages and discounts, career development, and reward and recognition programs. Learn more

Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is significant to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)
Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

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📌 Manager, WFM Enterprise AI Strategy and Planning (Ontario)
🏢 TD
📍 Ontario