Manage complex Commercial Claims, with a primary focus on Commercial General Liability (CGL), from initial intake through resolution

Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure

Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices

Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position

Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required

Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement

Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim

Manage litigation, mediations, and trials – directing legal counsel

Participate in renewal discussions, broker meetings, and client-facing conversation

Identify trends, emerging issues, and loss patterns, and report key insights to management

Requirements

Minimum 3+ years of claims handling experience, preferably in Property & CGL

Professional lines claim handling experience is an asset

University degree preferred

CIP designation or progress toward completion

Must be legally eligible to work in Canada

Excellent written and verbal communication skills

Strong analytical, critical thinking, and decision‑making ability

Advanced negotiation and decision‑making skills

Strong relationship management skills with internal and external stakeholders





Ability to work both independently and collaboratively in a quick‑paced environment

Strong organizational skills and ability to manage competing priorities

Business acumen and a practical, solution‑oriented approach to claims handling

Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity

Bilingualism (French/English) is an asset.

Core Competencies
Demonstrates expertise in managing complex Commercial Claims, particularly in Commercial General Liability (CGL), with strong negotiation, analytical, and decision‑making skills. Proficient in maintaining thorough documentation and effectively communicating with various stakeholders throughout the claims process.

Highest-signal resume keywords

Commercial General Liability (CGL) Claims Management

Advanced Negotiation Skills

Claims Handling Experience

CIP Designation or Progress Toward Completion

Bilingualism (French/English)

ATS Optimization Keywords
Hard Skills

Claims Handling

Analytical Skills

Critical Thinking

Decision‑Making

File Documentation

Litigation Management

Mediation

Settlement Negotiation

Trend Identification

Loss Pattern Analysis

Soft Skills

Excellent Communication Skills

Relationship Management

Organizational Skills

Ability to Work Independently

Ability to Work Collaboratively

Certifications & Qualifications

CIP Designation

Industry Keywords

Commercial Claims

Property Claims

Claims Philosophy

Internal Protocols

Reserving Practices

Tools & Technologies

Microsoft Office

AI Tools (e.g., Microsoft Copilot)

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📌 Claims Examiner – Contract (Ontario)
🏢 Jobtailor
📍 Ontario