The Role:
The successful candidate will oversee the successful execution of AMI, Smart Grid, and utility distribution projects across Canada while ensuring the performance, reliability, and optimization of our FlexNet platform and related technologies. The Regional Services Manager is responsible for ensuring each project is completed on‑time, on‑budget, and within customer specifications — while also driving continuous improvement in technical service delivery and team capability.

What You’ll Do:
Team Leadership & Regional Management

Lead, mentor, and develop a regional team of Project Managers and Application Engineers across Canada

Assign resources to projects and field maintenance work based on workload, technical complexity, and customer priorities

Drive talent development using the CPG process and foster a culture of technical excellence and customer focus

Manage performance, conduct reviews, and support career growth for direct reports

Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization

Project & Service Delivery

Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI projects within the Canadian region

Coordinate all customer and project activities including system acceptance, maintenance, and warranty services

Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets

Lead pre‑award coordination, contract and SOW development, and review

Ensure all project phases are documented appropriately and executed in line with company and customer standards

Technical Leadership

Provide technical direction on AMI (Sensus FlexNet) system performance, optimization, and reliability

Guide the team in troubleshooting and resolving complex issues across head‑end systems and network components

Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and meter read performance improvements

Recommend and approve system improvements, over‑the‑air upgrades,



and hardware enhancements

Oversee backend data flow analysis to diagnose and resolve deployment issues

Ensure compliance with data security, privacy, and regulatory standards relevant to Canadian utility operations

Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus EasyLink), and required integrations

Customer & Stakeholder Engagement

Serve as the senior point of escalation and primary customer interface for the Canadian region

Represent the region across business development phases: RFP, shortlist, customer contract negotiations, and endpoint installation contractor SOWs

Build solid strategic relationships across Sensus organizations including Sensus Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management

Align closely with Canadian Distributor to drive resolution of post‑sales technical issues

Provide project status reporting to senior management and lead customer conflict resolution

What You’ll Bring:

Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent relevant experience)

8+ years of combined experience in project management, field service, and/or applications engineering, with at least 3 years in a leadership or people management role

Demonstrated experience in utility distribution services or operations (water, gas, and/or electric)

Strong knowledge of utility operations, business processes, and software platforms including Meter Data Management Systems (MDM) and Customer Information Systems (CIS)

Project management experience covering client relations, budget and scope development,



schedule development, and leading cross‑functional project teams

Proven ability to determine key business issues and develop appropriate action plans from multi‑disciplinary perspectives

Effective leadership, project management, and negotiation skills

Excellent verbal, written, and interpersonal communication skills in English

Strong analytical, organizational, and presentation skills

Goal oriented, with the ability to work effectively in both field and office environments

Willingness to travel within Canada as required to support customers, projects, and team members

Nice to Have:

Master’s degree, MBA, and/or PMP certification

Bilingual proficiency in English and French

Hands‑on experience with AMI (Advanced Metering Infrastructure) deployments, RF networks, or IoT‑based systems

Familiarity with Salesforce or enterprise ticketing systems

AI/ML certification or hands‑on experience applying AI in system analysis or optimization

The estimated salary range for this position is $150k to $175k base plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, RRSP with company contribution, paid time off, paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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📌 Regional Services Manager - Canada (Ontario)
🏢 Xylem
📍 Ontario