Shape the public experience in Alberta as a Complaints Resolution Advisor with the Ministry of Transportation and Economic Corridors in Edmonton. Drive resolution efforts and handle complex issues efficiently.

This full-time role is crucial for managing and resolving external complaints. With a focus on service delivery excellence, you will ensure complaint procedures are effective and support ongoing quality improvement. Your ability to analyze issues and promote collaboration across the division will be integral to success.

Key Responsibilities:
• Act as the primary resolution point for incoming complaints
• Develop and maintain effective complaint procedures
• Facilitate key issues management processes




• Support strategic integration and complaint resolution goals

Requirements:
• University degree in relevant fields plus 2 years' experience
• Proven experience in complaints resolution and conflict management
• Solid analytical and communication skills
• Ability to build relationships across divisions
• Exceptional attention to detail and time management skills

Utilize your skills in conflict management and problem-solving to enhance public service delivery in Alberta.
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📌 Complaints Resolution Advisor in Edmonton (Alberta)
🏢 Government of Alberta
📍 Alberta