Join O'Dell HVAC Group as a National Customer Experience Manager to enhance service models across Canada. This fully remote role focuses on improving customer interaction processes and ensuring seamless service delivery.

In this hands-on management position, you will collaborate with various departments to establish a unified customer experience. You will implement a national service model, assess existing customer inquiries, and identify areas for improvement. This role is pivotal to fostering customer-centric practices while working with regional leaders to drive continuous improvement throughout the organization.

Key Responsibilities:
• Develop and implement a national customer experience model
• Assess current management of customer inquiries across departments




• Establish service standards and escalation processes
• Coordinate with departments for effective coverage
• Monitor service performance and manage escalations

Requirements:
• Minimum five years in customer experience or related fields
• Experience improving customer-facing processes
• Robust project management and communication skills
• Proficiency with CRM and customer service platforms
• French-language capability is an asset

Enhance your career by driving customer experience excellence with O'Dell HVAC Group.
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📌 Customer Experience Manager - O'Dell HVAC Group (Alberta)
🏢 O'Dell HVAC Group
📍 Alberta