Processing donations in the donor management system
Monitoring, recording, reconciling and/or reporting on donation accounts
Identifying and resolving individual data anomalies and discrepancies
Performing routine data entry
Implementing plans and process improvements for administrative workflow
Analyzing data
Generating reports
Liaising with internal and external contacts to obtain important data not available through the financial system
Requirements
Bachelor's Degree or acceptable combination of equivalent experience
Minimum three (3) years relevant experience in administration
Prior customer service experience in a professional setting
Experience in financial procedures, biographic data and processes with respect to charitable donations
General administrative accounting background
High level of computer aptitude and accuracy required
Knowledge of CRM software (such as Blackbaud or equivalent) and FIS an asset
Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where confidentiality is essential
Ability to pay meticulous attention to detail and accuracy of information in an often fast-paced and demanding environment
Strong verbal and written communication skills
Core Competencies
Demonstrates expertise in donor management systems and financial procedures related to charitable donations, with a strong focus on data accuracy and administrative workflow improvements. Proficient in generating reports and liaising with stakeholders to ensure data integrity and confidentiality.
Highest-signal resume keywords
Donor Management System Experience
Financial Procedures Knowledge
Data Analysis Skills
CRM Software Proficiency
Robust Communication Skills
ATS Optimization Keywords
Hard Skills
Data Entry
Data Reconciliation
Report Generation
Administrative Accounting
Process Improvement
Soft Skills
Attention to Detail
Initiative
Sound Judgment
Tact and Discretion
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Charitable Donations
Customer Service
Biographic Data
Administrative Workflow