Enhance patient care at Cambridge University Hospitals NHS Foundation Trust as a Patient Experience Lead. This role focuses on managing PALS inquiries and improving patient feedback processes.

As a Patient Experience Lead with CUH, you will coordinate activities that enhance patient experiences within the Children and Young People's Gender Service. This role requires analysis and reporting of patient feedback to inform service improvements. Your compassionate support for patients, families, and staff will be essential for promoting a high-quality healthcare environment.

Key Responsibilities:
• Manage PALS inquiries and provide compassionate advice
• Analyze patient feedback data to identify trends
• Support service improvement through patient engagement




• Ensure timely resolution of complex patient concerns
• Collaborate with the broader clinical team for service enhancement

Requirements:
• Experience in providing PALS or direct patient support
• Knowledge of patient experience metrics and reporting
• Robust analytical skills and compassion
• Understanding of gender-related healthcare challenges
• Flexibility to support varied clinical activities

Help shape the future of patient care through your expertise in enhancing experiences at CUH.
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📌 Lead Patient Experience at CUH (Ontario)
🏢 Allscreens Nationwide
📍 Ontario