Drive client success as a Field Support Analyst at MNP Digital! This office-based role requires expertise in IT support and customer service, working both in office and remotely to resolve technical issues.

At MNP Digital, we believe in leveraging our talent to deliver impactful solutions. In this position, you will handle Tier 1 to 3 incidents, ensuring adherence to service level standards while facilitating effective communication with clients. Develop your skills in a supportive environment while tackling various technical challenges in Burlington or Mississauga.

Key Responsibilities:
• Act as MNP Digital’s representative to clients
• Resolve technical issues beyond Tier 1 support
• Deliver customer service via multiple channels




• Log customer interactions accurately in Service Tickets
• Recognize and escalate complex issues appropriately

Requirements:
• 5 years' experience in an IT Call Centre
• Technical diploma or equivalent experience
• Intermediate knowledge of Active Directory
• Familiarity with MS 365 applications support
• ITIL v4 Foundations certification required

Bring your IT support expertise and customer-centric approach to MNP Digital and help us enhance client experiences.
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📌 Field Support Analyst at MNP Digital (Ontario)
🏢 Socket.dev
📍 Ontario